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ITIL :: View topic - What kind of titles for Incident/Problem Management
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What kind of titles for Incident/Problem Management

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Joined: Jul 28, 2008
Posts: 1

PostPosted: Mon Jul 28, 2008 11:32 pm    Post subject: What kind of titles for Incident/Problem Management Reply with quote

Hello All! Very Happy Very Happy

I am going to get my foundation cert. and eventually incid./prob management. My company wants me to do some research and create a title for a new position that they would like me to undertake within the incident/ problem management field. This is new to my company but I am VERY excited to be able to take up this type of position.

My question is: What type of positions can you have with a Incident/ Problem Management Cert.? Salary? Outlook for career advancement if I should look for work outside of my current company within a few years?

We are an IT company that serves a healthcare company that owns two hospitals, and over 78 other locations. 6000 users+

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Senior Itiler

Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Mon Jul 28, 2008 11:50 pm    Post subject: Reply with quote


Titles - basic

Incident manager
Problem manager

Duty Manager

Titles - grandiose, sarcastic and most likely honest

he/she who gets all the blame
Keeper of the whinges
Mushroom - (kept in dark and feed S**T)
the ping pong ball -batted between management staff

He/she who has to fidn the solution but still gets the blame

frankly ... the titles - basic is what usually is the one companys use

the others are what you usually feel
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Joined: Mar 04, 2008
Posts: 1894
Location: Helensburgh

PostPosted: Tue Jul 29, 2008 12:12 am    Post subject: Reply with quote

Question: should you derive the job role from the job title or the job title from the job role?

Answer: yes, but preferably the second.

As to your other questions:

Practically any IT service role benefits from knowledge of incident and problem management, including Quality Manager (if anyone ever wants one).

Salary much more depends on scale scope and responsibility ... and industry sector and the luck of the draw. than on this kind of qualification. In some organizations you might get a little bump up for the certificate, but doing a job your employer considers important is a better bet.

As for career advancement, obviously the more qualifications and experience you get, the more choices will open up for you.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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