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ITIL :: View topic - Pricing - Service design
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Pricing - Service design

 
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SanjeevITIL
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Joined: Sep 28, 2007
Posts: 8
Location: INDIA

PostPosted: Mon Aug 04, 2008 4:46 pm    Post subject: Pricing - Service design Reply with quote

Hi All :

Greetings.

I am required to prpopose the pricing for the resultant "Serice Design document". This document will facilitiaite the custome to align its exiting business processes to v3.

Any leads, pointer in this direction to assist me in defining the commercials will be really appreciated.

Regards
sanjeev
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3299
Location: London, UK

PostPosted: Mon Aug 04, 2008 5:47 pm    Post subject: Reply with quote

Huh ?

Pricing for what ?
Why v3, why not v2

V3 consists of 5 books (not counting the 6th) with several non-ITIL v2 processes

Why should the customer align its business processes to ITIL let alone v3
What is the cost to the customer ?
What is this service design document ?

ITIL is not a standard. It is Best practice. If the customer thinks what they are doing is best practice, then it is. There is no guage to measure them against it and no requirement to have it do

You are asking us basically to give you the measurement on a building that does not exist

and besides noen of can be we do know the pricing model you are using
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Aug 04, 2008 6:15 pm    Post subject: Reply with quote

Work out the costs and do the mark-up based on the benefits.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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