The five ITIL books can be obtained directly from the publisher's website: HERE
Or as downloadable PDFs:
Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Select Interface Language:
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - Pricing - Service design
SanjeevITIL Newbie Joined: Sep 28, 2007 Posts: 8 Location: INDIA
Posted: Mon Aug 04, 2008 4:46 pm Post subject: Pricing - Service design
Hi All :
I am required to prpopose the pricing for the resultant "Serice Design document". This document will facilitiaite the custome to align its exiting business processes to v3.
Any leads, pointer in this direction to assist me in defining the commercials will be really appreciated.
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3567 Location: London, UK
Posted: Mon Aug 04, 2008 5:47 pm Post subject:
Pricing for what ?
Why v3, why not v2
V3 consists of 5 books (not counting the 6th) with several non-ITIL v2 processes
Why should the customer align its business processes to ITIL let alone v3
What is the cost to the customer ?
What is this service design document ?
ITIL is not a standard. It is Best practice. If the customer thinks what they are doing is best practice, then it is. There is no guage to measure them against it and no requirement to have it do
You are asking us basically to give you the measurement on a building that does not exist
and besides noen of can be we do know the pricing model you are using _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Diarmid Senior Itiler Joined: Mar 04, 2008 Posts: 1894 Location: Helensburgh
Posted: Mon Aug 04, 2008 6:15 pm Post subject:
Work out the costs and do the mark-up based on the benefits. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.