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ITIL :: View topic - How many Service Desk Staff and first line resolution?
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How many Service Desk Staff and first line resolution?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Mon Aug 11, 2008 9:31 pm    Post subject: Reply with quote

I have the Scottish terrier as incident manager / leads so that they can do the chasing

I just dont have them on the front line because they have little patience for idiots (users) in general

When I hear them go
(phonetically)
Shut your weeshd
dinnae wanna hair ya pesh

I move that scottish terrier to the incident chasing team where they thrive
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Aug 11, 2008 9:44 pm    Post subject: Reply with quote

That's "Haud yer wheesh" originally. So he must be settling in to the Southern community.

These missionaries do a marvellous job.
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UrgentJensen
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Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Mon Aug 11, 2008 10:35 pm    Post subject: Reply with quote

So do Ewoks also count as animals?
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Aug 12, 2008 12:16 am    Post subject: Reply with quote

Properly speaking, the SD does not deal in terms such as "animals". SD performance relies on the concept of "functioning entities".

If your question was a lead up to asking if Ewoks have a role on the SD then the answer is ............ it depends.

In this case it depends on identifying the functionality they could fulfil.

If they meet this requirement then they would be in fair competition with all other candidates for any suitable SD role.
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UrgentJensen
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Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Tue Aug 12, 2008 1:01 am    Post subject: Reply with quote

Thanks for that Diarmid. Actually my follow on question was: can you get sued by an Ewok for discriminiation?

I didn't give him the job because he smelled funny. Chipmonks have much better personal hygene. And I hate the furry bastards.
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asrilrm
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Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Tue Aug 12, 2008 3:44 pm    Post subject: Reply with quote

Don't worry, we still have beavers and platypus down here, and I'm sure they're pretty good in implementing changes
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Aug 12, 2008 5:36 pm    Post subject: Reply with quote

UrgentJensen wrote:
Thanks for that Diarmid. Actually my follow on question was: can you get sued by an Ewok for discriminiation?

I didn't give him the job because he smelled funny. Chipmonks have much better personal hygene. And I hate the furry bastards.


I charge for giving legal advice because I'm a seasoned barrack-room lawyer.
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