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Lubs
Newbie
Newbie


Joined: Aug 07, 2008
Posts: 2
Location: India

PostPosted: Thu Aug 07, 2008 3:23 pm    Post subject: ITIL info Reply with quote

Hi, I m Lubna. I m currently working as a Service Desk Exec and am preparing to do the ITIL V2 foundation cert. I have also worked as a QAP for an ISP. Recently after posting my resume on Naukri and Monster I m getting good openings for managerial levels however during the interview i have been asked to describe ITIL Subsets, can anyone tell me if Security management, ICT infrastructure management, Business perspective, application management and Asset management are the subsets of V2 along with Service delivery and Service Support. Also if there are any good openings for shift manager or Helpdesk manager in any firm can anyone please let me know?

Cheers!!
Best Regards Smile
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DYbeach
Senior Itiler


Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Thu Aug 07, 2008 4:25 pm    Post subject: Reply with quote

hi Lubna
have done any research on this? Some very superficial net surfing should help you find some high level information which for the purpose of job interviews shood be enough. There is plenty of general information out there. Good luck with your job searching
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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LizGallacher
Senior Itiler


Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Thu Aug 07, 2008 5:20 pm    Post subject: Reply with quote

Although the other boks you m ention are excellent, and a knowledge of their contents can only help, th vast majority of people never read them. I would concentrate on knowing Service Support and Service Delivery. Buy those 2 books and read them thoroughly, especially Support. You should then find the V2 Foundation easy, and be able to talk knowledgeably about ITIL at interviews
_________________
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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Lubs
Newbie
Newbie


Joined: Aug 07, 2008
Posts: 2
Location: India

PostPosted: Fri Aug 08, 2008 2:28 pm    Post subject: Reply with quote

Thank you All for your replies. I sure am going to concentrate on Service Delivery and Support Support. Our Company has given 2 days of ITIL training for V2 and have also provided with some notes, hence I m currently using it to prepare for the exam. Will let you all know once I clear the exam and get certified in the meanwhile I am also searching for a position as Helpdesk/Servicedesk manager.

Thanks again,
Cheers...
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