For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - Integrating HP Service Desk and Remedy
Posted: Tue Oct 11, 2005 7:25 pm Post subject: Integrating HP Service Desk and Remedy
Has anyone (maybe from the outsourcing community) had any experience of linking these two service desk systems together to swap tickets/requests and keep the two sides synchronised? If so, how was it done and were there any issues with regard to either ITIL or ISO compliance/audit?
Posted: Sun Oct 16, 2005 6:04 am Post subject: Re: Integrating HP Service Desk and Remedy
Peetabix wrote:
Has anyone (maybe from the outsourcing community) had any experience of linking these two service desk systems together to swap tickets/requests and keep the two sides synchronised? If so, how was it done and were there any issues with regard to either ITIL or ISO compliance/audit?
Yes I have done this for HP-Canada, between OVSD and ARS, using sd_event and ARS API to insert/update. You have to log each update or insert in a 64k field in OVSD and diray field in ARS system with no issues
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
