Questions asked in ITSM Service Co-ordinator Interview

[vampirephenom]

Hi All,

Can someone tell me what sort of questions could be asked in an interview for ITSM Service Co-ordinator? Also, can someone tell me what sort of questions can be expected in an interview based on ITIL?

Thanks in advance,

V

[UKVIKING]

The questions will be

1 - What is your name
2 - What is your quest
3 - What is your favourite color
4 - What is the airspeed of a swallow carrying a cocanut

These and other inteviewing questions can be found in the sixth book of V3
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Seriously, the short answer is It depends
Seriously, the long answer is it depends

If I was going to interview some one for an ITIL role,

I look at the CV to see if ITIL training has been done
I would ask whether they used the trainin in their past role
how they would use the trainining in the role they are trying to get

I dont know what a ITSM Service co-ordinator is as I have never head of that.

I would wager to guess it has to do with either the SD or Service level mgmt

The thing is - what sort of questions DO YOU THINK the interviewer may ask

check out interviewing / job sites for more relevant details

or read the sixth book

Dark Lord of teh Si(x)th aka
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[UrgentJensen]

Hi vampirephenom,

Great name by the way.

Viking's right, what is the role?

If you post the role description we can give you an idea of what sort of things would challenge a candidate against the objectives within it.

UJ
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Did I just say that out loud?

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[UrgentJensen]

Oh and Viking,

I've just updated Book Six with a new appendix: 'Calculation Table for Animals Carrying Tropical Fruits in an ITIL environment'.

UJ
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[vampirephenom]

The Role they just said is that of ITSM Service Co-ordinator.

[UKVIKING]

No job description

Is this from a head hunter or what ?
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[DYbeach]

[FGD]

[UrgentJensen]

No the table doesn't specify animal species or fruit erm, genres as there are too many.

The table displays animal to fruit ratios based on the following equation:

S = H(X/Y) x C(PXS)
V x M(A/F)

Where:

S = Service Desk call response rate
H = Overall furriness ratio (X = Furriness of animal) (Y = Furriness of fruit)
C = Overall cuteness (P = Cuteness of animal) (S = Cuteness of fruit)
V = Velocity of animal
W = Overall weight ratio (A = Animal) (F = Fruit)

I think that's pretty self explanitory. Ahem.

UJ
_________________
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[Diarmid]