User Administration

[elaine]

Where does User Administration - by this I mean setting up a new user, updating the access of a user and terminating a user fit into ITIL?

[Guest]

Creating, updating, terminating an so on are all some changes of the IT environment. So all these tasks must go through the change-process. There shoud also be a service-ower (leader of user-support) who confirmed these changes and if necessarily you have to update the CMDB.

[javierarcal]

Set up a user from my point of view should be managed by Change Management but shoud be treated as an standard change. Of course this change should be saved in CMDB
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Javier G. Arcal
PhD Engineer by Universidad Politécnica de Madrid
ITIL V3 Accredited Trainer
ITIL Service Manager® Certified by EXIN
ITIL Foundation® Certified by UK ISEB
ITIL Consultant and Trainer
Email: javier.arcal@gmail.com
MSN: javierrmad

[mcardinal]

Another perspective is to think of this as part of SLM. It would fall under the area of Service Provisioning (providing service to a customer). SLM would utilize Change Management to make the actual updates, but the driving force would be the SLA and the delivery of service.

Just a different viewpoint to the same goal.

Michael