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ITIL :: View topic - Hello!, and forums not working correctly?
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Hello!, and forums not working correctly?

 
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FBonne
Newbie
Newbie


Joined: Sep 16, 2008
Posts: 3
Location: Netherlands

PostPosted: Thu Sep 18, 2008 10:48 pm    Post subject: Hello!, and forums not working correctly? Reply with quote

Hello fellow ITIL enthousiasts,

please allow me to introduce myself shortly:
Frans Bonné, IT specialist (male, I know my first name is sometimes confusing in english speaking countries Wink )
Done ITIL foundation, halfway through ITIL Service Manager.
Working in an ITIL function on and off for 6 years now.


I have a small problem with the forums:
When I revisit the forums, I have different colored icons in front of the forums, but when I click on 'View posts since last visit' the search comes up empty. Also, when I go into a (sub) forum none of the threads are collored differently, so I have to check dates in order to know which topics I've read, and which not.

Is there anybody else with that problem?
_________________
best regards,

Frans
________________________________________
Holding GREEN, and halfway to RED
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JoePearson
Senior Itiler


Joined: Oct 13, 2006
Posts: 116
Location: South Africa

PostPosted: Thu Sep 18, 2008 11:31 pm    Post subject: Reply with quote

Hi Frans! (Perfectly normal first name down here, btw Smile ) Welcome to the boards.

The read/unread markers work fine for me. But I've seen issues like that on other forums.

If you go back to the main index or the unread posts page, do the coloured icons still appear or do they vanish?

At the top of the Forum Index page you should see something like this:
Code:
You last visited on Thu 2008-Sep-18, 10:54
The time now is Thu 2008-Sep-18, 15:25

Does the "last visited" time change to a very recent time? If so, what's happening is that the board software thinks you've started a new session. This most often happens if it sees you changing IP address.

Make sure you have cookies and javascript enabled ... but a very likely reason is that your ISP (or your company) sends your traffic through a pool of transparent proxy servers. This can result in each page view appearing to come from a different IP address and this forum software doesn't like that.

One way to control this is to set an explicit proxy in your browser. You'll need to find out the proxy address from your ISP.

There could be other reasons too Sad

Joe
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FBonne
Newbie
Newbie


Joined: Sep 16, 2008
Posts: 3
Location: Netherlands

PostPosted: Mon Sep 22, 2008 9:30 pm    Post subject: Reply with quote

Hello Joe,

I think you're right about the pool of proxy's, looks like I have to live with it then when accessing this board from work.

Thanks for the swift answer Wink
_________________
best regards,

Frans
________________________________________
Holding GREEN, and halfway to RED
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Mon Sep 22, 2008 10:45 pm    Post subject: Reply with quote

FBonne

Please be advise of the following

When I go to the site and there are new topics highlights and I dont click on them to read

When i return to the forum, they are clear.

I then use the time / trusted of looking at the time stamp of the last poster.

I figure either the proxy cleared me or the forum does that when I (as logged in all the time) see me in the site and then come back

Logic tree
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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