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Posted: Tue Sep 23, 2008 2:48 am Post subject: Itil Foundation Exam
Ok, Hope you can help, this is a very basic question so don't get upset with me, I am extremely new to itil and have taken the test once and missed it by 2 questions.
Question? Where do you find the structual organization of an organization. I believe it is RACI. Can you help me. My job requires me to take the test using only a manual, no classroom training, can you also recommend a book?
Joined: Sep 16, 2006 Posts: 3110 Location: London, UK
Posted: Tue Sep 23, 2008 4:52 am Post subject:
First, What book are you using to study ? Is this V2 or v3 ?
Second, the forum has a FAQ about the foundation exam. Read it.
Third, the forum (this one) has a lot of posts about the foundation exam
Fourth, what kind of job prevents you from taking a course ?
NOTE: getting your company to pay for it or take time (vacation) for the course / exam. It is 3 days (2.5 for course .5 for exam
IF you want to be into ITIL you should spend the time (money) to do so, _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Hi Realmadhatter and welcome to the forum - I think really the answer is to ensure that you have read the course material and study notes. All the questions that are asked are covered in the material somewhere so should be no suprise.
ITIL is very indepth and needs some real commitment. Take another look, have a read through and tell us the answer...
First, What book are you using to study ? Is this V2 or v3 ?
Second, the forum has a FAQ about the foundation exam. Read it.
Third, the forum (this one) has a lot of posts about the foundation exam
Fourth, what kind of job prevents you from taking a course ?
NOTE: getting your company to pay for it or take time (vacation) for the course / exam. It is 3 days (2.5 for course .5 for exam
IF you want to be into ITIL you should spend the time (money) to do so,
Where is this FAQ about the foundation exam? Can you provide the link?
What is your opinion on the official OGC book "Passing your ITIL Foundation Exam"? I read on the official site that this is recommended for the exam. Is this a study book or just a reference material?
Joined: Sep 16, 2006 Posts: 3110 Location: London, UK
Posted: Mon Apr 06, 2009 5:54 pm Post subject:
Dont have an opinion of the book
The issue is one for you on how well you learn from self study / course work
If you are bad at studying / learning from self study (like my self) on dry material, then the classroom is the way to go (more expensive though)
If you are good at self study / distance learning etc, then courses - online, supplemented by self study is your best bet (moderately expensive)
if you prefer self study and you have the time... self study guide books (check through the post.. liz gallagher posts a recommendation) would be your forte. Low cost (book + Plus time + exam cost)
it all depends on the time / money that you wish to invest in ITIL
My self.. I got my company to pay for the course etc as part of my roles _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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