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ITIL :: View topic - Itil Foundation Exam
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Itil Foundation Exam

 
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Realmadhatter
Newbie
Newbie


Joined: Sep 22, 2008
Posts: 3

PostPosted: Tue Sep 23, 2008 2:48 am    Post subject: Itil Foundation Exam Reply with quote

Ok, Hope you can help, this is a very basic question so don't get upset with me, I am extremely new to itil and have taken the test once and missed it by 2 questions.

Question? Where do you find the structual organization of an organization. I believe it is RACI. Can you help me. My job requires me to take the test using only a manual, no classroom training, can you also recommend a book?

Question
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Tue Sep 23, 2008 4:52 am    Post subject: Reply with quote

First, What book are you using to study ? Is this V2 or v3 ?
Second, the forum has a FAQ about the foundation exam. Read it.
Third, the forum (this one) has a lot of posts about the foundation exam
Fourth, what kind of job prevents you from taking a course ?
NOTE: getting your company to pay for it or take time (vacation) for the course / exam. It is 3 days (2.5 for course .5 for exam

IF you want to be into ITIL you should spend the time (money) to do so,
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Sparky
Itiler


Joined: Apr 30, 2008
Posts: 30

PostPosted: Wed Sep 24, 2008 1:38 am    Post subject: Reply with quote

Hi Realmadhatter and welcome to the forum - I think really the answer is to ensure that you have read the course material and study notes. All the questions that are asked are covered in the material somewhere so should be no suprise.

ITIL is very indepth and needs some real commitment. Take another look, have a read through and tell us the answer...

Godo luck...

Sparky
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nikolap
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Newbie


Joined: Apr 02, 2009
Posts: 3

PostPosted: Fri Apr 03, 2009 6:06 am    Post subject: Reply with quote

UKVIKING wrote:
First, What book are you using to study ? Is this V2 or v3 ?
Second, the forum has a FAQ about the foundation exam. Read it.
Third, the forum (this one) has a lot of posts about the foundation exam
Fourth, what kind of job prevents you from taking a course ?
NOTE: getting your company to pay for it or take time (vacation) for the course / exam. It is 3 days (2.5 for course .5 for exam

IF you want to be into ITIL you should spend the time (money) to do so,


Where is this FAQ about the foundation exam? Can you provide the link?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Fri Apr 03, 2009 3:41 pm    Post subject: Reply with quote

it is a sticky - the first post in this forum
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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nikolap
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Newbie


Joined: Apr 02, 2009
Posts: 3

PostPosted: Mon Apr 06, 2009 5:43 pm    Post subject: Reply with quote

UKVIKING wrote:
it is a sticky - the first post in this forum


Tried to post a question but it dissapears.

What is your opinion on the official OGC book "Passing your ITIL Foundation Exam"? I read on the official site that this is recommended for the exam. Is this a study book or just a reference material?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Mon Apr 06, 2009 5:54 pm    Post subject: Reply with quote

Dont have an opinion of the book

The issue is one for you on how well you learn from self study / course work

If you are bad at studying / learning from self study (like my self) on dry material, then the classroom is the way to go (more expensive though)

If you are good at self study / distance learning etc, then courses - online, supplemented by self study is your best bet (moderately expensive)

if you prefer self study and you have the time... self study guide books (check through the post.. liz gallagher posts a recommendation) would be your forte. Low cost (book + Plus time + exam cost)

it all depends on the time / money that you wish to invest in ITIL

My self.. I got my company to pay for the course etc as part of my roles
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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