Preventative Maintenance

[Taylor]

Hi,

Just wondering if anyone knows where preventative maintenance, say on hardware infrastrucutre, resides from an ITIL perspective. Some people are suggesting Capacity Management and others Problem Management.

Can anyone out there help ?


Taylor

[UKVIKING]

Taylor

What do you think ?

How is Preventative maintenance initiated ?

Look at the ITIL processes ( you do have the basic understanding of the ITIL service delivery & service support processes dont you ?)

or is this a self study I am stumped sort of question ?

before we answer, some of us would like to know these things
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[Taylor]

Preventative maintenance is run on various pieces of hardware infrastructure periodically. It is initiated by proactive service management, sometimes by us and sometimes by vendors.

Yes, I know ITIL v2 and currently getting to grips with v3 but we have a difference of opinion on where it should reside. Wearing a Problem Management hat, one could argue that it should be included here as its pro-actively managing the service and initiating measures to prevent possible incidents in the future. Wearing the Capacity Management hat, one could argue that it should be included here as preventative maintenance is part of managing the performance of your enviroment....

Hope this helps clarify the issue?

Taylor

[Diarmid]

Why not Availability Management? Or Contingency Management? Or Service Level Management? prizes for more "ideas". Of these, the least logical to me seems to be Problem Management since maintenance has nothing to do with problem resolution; the lack of maintenance can lead to problems.

Preventative Maintenance is part of Infrastructure Management. The infrastructure is maintained and managed in order to facilitate Service Management.

Why would you try to shoehorn this into something else?
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[UKVIKING]

Taylor

Why should things change when V3 or V2, Preventive maintenance is p.m.

As Diarmid said, it is part of infra mgmt and it should be still
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter