Posted: Thu Oct 09, 2008 6:53 pm Post subject: Preventative Maintenance
Just wondering if anyone knows where preventative maintenance, say on hardware infrastrucutre, resides from an ITIL perspective. Some people are suggesting Capacity Management and others Problem Management.
Posted: Thu Oct 09, 2008 8:29 pm Post subject: Preventati ve Maintenance
Preventative maintenance is run on various pieces of hardware infrastructure periodically. It is initiated by proactive service management, sometimes by us and sometimes by vendors.
Yes, I know ITIL v2 and currently getting to grips with v3 but we have a difference of opinion on where it should reside. Wearing a Problem Management hat, one could argue that it should be included here as its pro-actively managing the service and initiating measures to prevent possible incidents in the future. Wearing the Capacity Management hat, one could argue that it should be included here as preventative maintenance is part of managing the performance of your enviroment....
Joined: Mar 04, 2008 Posts: 1893 Location: Helensburgh
Posted: Thu Oct 09, 2008 9:05 pm Post subject:
Why not Availability Management? Or Contingency Management? Or Service Level Management? prizes for more "ideas". Of these, the least logical to me seems to be Problem Management since maintenance has nothing to do with problem resolution; the lack of maintenance can lead to problems.
Preventative Maintenance is part of Infrastructure Management. The infrastructure is maintained and managed in order to facilitate Service Management.
Why would you try to shoehorn this into something else? _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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