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ITIL :: View topic - Service Asset and Configuration Management in V3
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Service Asset and Configuration Management in V3

 
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ChasingSleep
Senior Itiler


Joined: Nov 18, 2008
Posts: 78

PostPosted: Sat Nov 22, 2008 12:28 am    Post subject: Service Asset and Configuration Management in V3 Reply with quote

Hi,

ITIL V3 changed the name of the Cfg mgm process to Service Asset and Configuration Management process.

But if you take a closer look, the activities are the same from V2. It basically deals with identifying, controlling and auditing CIs in the CMDB.

All other activities related to asset management (procurement, license control, etc) are suggested but not described.

So, it seems they changed the name, but asset management is still out of the scope of configuration management and even of ITIL...

What do you think?

Regards
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Sat Nov 22, 2008 2:25 am    Post subject: Reply with quote

And

They changed service delivery and service support to

service opertations
service transition
service planning

etc etc

the processes themselves matter and how they are used rather than how they are grouped
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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ChasingSleep
Senior Itiler


Joined: Nov 18, 2008
Posts: 78

PostPosted: Sat Nov 22, 2008 3:00 am    Post subject: Reply with quote

Quote:
the processes themselves matter and how they are used rather than how they are grouped


I totally agree, but changing the name generally implies a willing to change the conception.

But if you change the name and do not change the rest, then I really don't know why it should have been changed in the first place!
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Sat Nov 22, 2008 5:21 am    Post subject: Reply with quote

The powers that be basically kowtowed to the business buzz word and mba types to organize the concepts in a different arena

granted service support and service delivery were strictly

i personally think they over reached
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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