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ITIL :: View topic - White paper on quantitative differences
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White paper on quantitative differences

 
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Aslak
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PostPosted: Tue Sep 14, 2004 5:39 pm    Post subject: White paper on quantitative differences Reply with quote

I am looking for a white paper or similar information on quantitative differences between companies that have/have not implemented ITIL or parts of it.

I realize that it is hard to generalize because companies are very different in a number of ways, but it should be possible to quantify for instance

* Number of support staff required to solve a spesific number of defined incidents
* Number of average unauthorized changes compared to total number of changes
* Capacity underusage compared to overall IT spendage

and so on. Such a white paper would probably just compare a number of different companies, without trying to establish an industry average, but the trend whould probably be possible to establish.

Does anyone know of such compund information?

Thank you much in advance.

--
Aslak
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PostPosted: Tue Sep 28, 2004 8:44 pm    Post subject: Reply with quote

Yes - GARTNER have a raft of bencharking information onthis subject.
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