Posted: Wed Jan 28, 2009 12:25 am Post subject: Utilisation of resource on the Service Desk
Can any one help me? I need to start proving that my service Desk team is under resource but I need to know what the utilisation is of the team is before I start putting my business case together. Can any one give me some advice on how to work this out?
I have some ideas but need some one to point me in the right direction before I start.
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