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ITIL :: View topic - Third Party Suppliers
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Third Party Suppliers

 
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hamiltr
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Joined: Sep 29, 2008
Posts: 22

PostPosted: Mon Jan 26, 2009 10:43 pm    Post subject: Third Party Suppliers Reply with quote

I've built a Configuration Plan for the Company I work for and I have identified the following Configuration Categories
Locations, Networks, Hardware, Software Products and Applications, People, Documentation and Services
We have involvement with 3rd Party Suppliers and I need to build them into the Plan.
From a CMDB perspective, is it best to create an additional Configuration Category called 3rd Party Suppliers or somewhere else?
thanks
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3260
Location: London, UK

PostPosted: Mon Jan 26, 2009 11:34 pm    Post subject: Reply with quote

Hamiltr

It depends on how you are classifing the 3rd party suppliers

For example, for a server

you can track ? record / link the manufacturer of the server - dell , hp , etc
you can track/record / link the local retail / wholesale seller / provider of the kit.
You can track /record / link the local maintenance contractor supplier

you can also track / rtecord /link the external vendor who is supporting your environment / servers (outsource company)
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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hamiltr
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Joined: Sep 29, 2008
Posts: 22

PostPosted: Mon Jan 26, 2009 11:50 pm    Post subject: Third Party Suppliers Reply with quote

Thanks. OK the 3rd Party Suppliers that we want to include are more our major contractors who provide us with support on devices that fall under our infrastructure.
For instance, we have Global Crossing who provide us with network support and we have a Device/Inventory document which details the specific Circuit/Router details for our specific customer locations
Is it best to build this as an additional Configuration Category rather than adding additional attributes within Hardware/Networks Categories?
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3260
Location: London, UK

PostPosted: Mon Jan 26, 2009 11:56 pm    Post subject: Reply with quote

OK

then you should create them as a service provider (external) like telco companies and such like

then in that db table - have a classification of what kind of service is provided

then as u add more external vendors - application, app development, app support, system suppr...the table / config data is set already
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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hamiltr
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Joined: Sep 29, 2008
Posts: 22

PostPosted: Tue Jan 27, 2009 12:04 am    Post subject: Reply with quote

Thanks
So it would be ok to create External Service Provider as an additional configuration category (adding new ones to this category as they arise) and then that would help develop the relationships, correct?
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3260
Location: London, UK

PostPosted: Tue Jan 27, 2009 12:30 am    Post subject: Reply with quote

I think for a company

Service Providers can be internal or external - it depends

also .. there is no right or wrong answer

what ever works for you.

The ultimate answer ... IT depends
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John Hardesty
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hamiltr
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Posts: 22

PostPosted: Tue Jan 27, 2009 12:34 am    Post subject: Third Party Suppliers Reply with quote

ok thanks. I think we will call them external service providers as they are specific third party suppliers managing specific services for our own company
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RT
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Joined: Jan 26, 2009
Posts: 26

PostPosted: Tue Jan 27, 2009 2:48 am    Post subject: Reply with quote

We have a category called organisation, with one of the attributes offering customer/supplier, which could also differentiate between internal and external suppliers (or any other type of organisation you want to store). Whether something like this would be suitable depends on the attributes you would like to record and make mandatory.
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