Joined: Sep 16, 2006 Posts: 3584 Location: London, UK
Posted: Sat Feb 14, 2009 6:07 am Post subject:
CBT - Computer Based Training
Have you checked the instructions that came with the CBT
As we dont know what company made the CBT, unless one of works for or has used that company and taken the same CBT, we(I at least) would not be able to help
However, if this is a practice test, then I think it would say so as part of the instructions for a Practice test
Now if this is an exam question, I recall that my prometric exams for Microsoft usually came in 2 flavors -
1 - where there were # number of questions and until you hit the finish button you go back and forth through all the questions
2 - where there is a limited, one shot attempt at a number of questions and when you answer several hard ones, you pass _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
If it is the Pro-metric exam you are asking about, you can change the answers until you finally submit them. _________________ Liz Gallacher,
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
I just copied this data from another site to help you.
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses or current Version 2 Service Manager Courses. for more detail visit certpaper.com
The ITIL Version 3 best practice is composed of five core disciplines:
* Service Strategy
* Service Design
* Service Transition
* Service Operations
* Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
None, although a familiarity with IT service delivery will be beneficial.
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
At the end of this course, you will be able to:
* Identify the key principles and concepts of IT Service Management.
* Identify the benefits of implementing ITIL in an organization.
* Identify the Service Management processes and how they map to the Service Lifecycle.
* Identify the basic concepts and definitions related to the Service Lifecycle.
* Identify the activities and roles involved with the Service Lifecycle.
* Identify the relationship of each component of the Service Lifecycle and how they map to other components.
* Identify the factors that affect the effectiveness of the Service Lifecycle.
Course Organization Logistics:
* Classroom with U-shaped seating arrangement
* Whiteboard, projector, flipchart
* 25 students maximum
* Course runs 08:30 - 5:00 each day
* The exam will be scheduled from 4:00 - 5:00 on the last day
* Students receive a copy of the classroom presentation material
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