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ITIL :: View topic - Problem finding exam centres for V3 intermediate (UK) ..
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Problem finding exam centres for V3 intermediate (UK) ..

 
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killingtime
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PostPosted: Wed Feb 18, 2009 9:45 am    Post subject: Problem finding exam centres for V3 intermediate (UK) .. Reply with quote

Hi,

I passed V3 foundation and V3 service operation, but failed V3 transition.

The way I understand it, you can re-take any intermediate exam provided you have attended a course with an ATO.

I attended courses for all the ITIL exams I've taken, so no problem there.

I asked my ATO about re-sits. They told me I'd have to wait for another course to run, which won't be for another few months, won't be anywhere near where I live, and is subject to the course actually running (even though I'm only taking the exam). FOUR ATO’s cancelled on me for the transition course. Had to travel to London in Feb this year to take it.

So I rang up a few other ATO's, and they told me they don't allow exam re-sits if you didn't take the course with them - something about pass rates (so much for centres of learning).

I rang APMG, and they told me I could re-sit at the open exam centre in Milton Keynes, in APRIL.

Is there no examination institute that will allow you to just book a computer based intermediate exam - like prometric?

I've looked at vue and prometric, but they don't seem to offer intermediate exams.

I'm beginning to get the impression that the whole exam side of ITIL is just a money spinner for the ATO's to flog courses. No one I've spoken to seems remotely interested in providing just the intermediate exams unless you buy the course from them all over again.

If I have to wait until April to re-sit then so be it. I just had this idea in my head that the intermediate exams would be like the foundation (computer based) exams; on-line booking with a wait of a few days.

Thanks.
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LizGallacher
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Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Wed Feb 18, 2009 5:40 pm    Post subject: Reply with quote

The idea is, as I understand it, that eventually this will be like taking the Foundation in a test centre. At the moment it is all very new, and rather than making lots of money from the Intermediate courses, many ATOs are struggling to write the courses (which is a full time job for 3-4 weeks, paying £500 to have it accredited, getting 3 of their trainers through the exam themselves, before they can run a course to make any money back. Because they are new courses, and there are so many course options now, and the fact that training has been severely hit by the recession, it could be a very long time before they cover their investment. Some of these courses may cost thousands to develop, and only run a couple of times a year.

As an ATO, I understand why other ATO's are not keen to organise the exam for you - our pass rates are very important to us. However, you could try one of the following suggestions

1. Ask your original ATO to order an exam for you to take place at the same time as they are running anither exam - say a Foundation. The Invigilator is already there, and jusat needs to bring an ST exam paper with them, and stay a bit longer, if you need the full 90 minutes. This is how tutors are sitting all the exams, so I see no reason why the same cannot be done for you.
2. Ask ISEB or EXIN if they have any public exam dates scheduled.
3, Ask ISEB or EXIN if you can sit the exam at their offices - ISEB is in Swindon.

Name and shame your training company if they do not cooperate with option1. THid is going to be an issue as more people require re-sits. These are not easy exams.
Hope this helps!
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Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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killingtime
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Joined: Feb 17, 2009
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PostPosted: Thu Feb 19, 2009 12:40 am    Post subject: Reply with quote

Thanks for the reply.

I've mailed EXIN, and they've sent me a HD ticket; reply within 14 days!

The tutor at my ATO was actually quite good - bags of experience. Explained concepts very well. So I won't troll the ATO in case it reflects on him.

I did wonder while reading the exam just how relevant the questions were to what I'd just learned; there's a lot of subjectivity in the intermediate exams. Even if you understand everything that's taught, luck still plays a large part.

I'll look into your options above and keep the thread updated in case I find a solution that works.
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LizGallacher
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Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Thu Feb 19, 2009 3:51 am    Post subject: Reply with quote

I have to agree about the exam! you can have a great course, cover the syllabus and it will not necessarily help you in the exam - very frustrating from both a tutor and candidate viewpoint.
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Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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killingtime
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Joined: Feb 17, 2009
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PostPosted: Mon Aug 03, 2009 11:47 am    Post subject: Reply with quote

Just a follow-up.

I called ISEB, and after some discussion, it turns out they're happy to let you take the intermediate exams with folks doing foundation. This is a big step forward because while ATO's don't seem to do that many intermediate courses, they do plenty of foundation courses.

You then need to ring your ATO and convince them to let you sit in on a foundation exam (mine did: QA-IQ – not all are happy to do this though).

I called my ATO last month and they agreed to let me re-sit transition, at a local training centre that was doing foundation (saved a 400 mile round trip to London).

I'm glad to say I passed transition second time round however, the exam was very vague. I spoke with the course tutor after the exam and it turns out he was taking the same exam as me. We both agreed that if we were to encounter the same questions and suggested answers in real life, we'd have to arrange a meeting with the proposer to ascertain....just what on earth he was going on about.
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Aug 03, 2009 9:39 pm    Post subject: Reply with quote

LizGallacher wrote:
running anither exam


Your accent is showing. Have you been reading "The Broons" again?
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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LizGallacher
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Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Mon Aug 03, 2009 11:04 pm    Post subject: Reply with quote

Jings! Crivvens! Help Ma Boab!
You are quite right, Diarmid - my secret addiction to the Sunday Post has been exposed. Makes you think!
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Liz Gallacher,
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Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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