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ITIL :: View topic - CSC India -- "HP Service Manager" Technical Consul
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CSC India -- "HP Service Manager" Technical Consul

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Joined: Feb 21, 2009
Posts: 2
Location: Bagnalore

PostPosted: Sat Feb 21, 2009 4:50 pm    Post subject: CSC India -- "HP Service Manager" Technical Consul Reply with quote

CSC India opening for HP Service Manager( HP SD / HP SM) specialists (Jobcode=C018)
Hi ,
Greetings from Cosmic .
We have immediate openings for CSC (

Position 1 :Technical Consultant (Senior)

Exp: 8 to 10 years.

Position 2 :Technical Consultant

Exp: 5 to 10 years.

Location: Noida,Hyderabad,

Min of 8 years in infrastrucure background, along with
1 year of HP Service manger, min 5 years of HP Service desk,
min 3 years of Openview HP suite experience.

Education & Experience
- Degree in computer science, mathematics, or engineering plus 8-10 years industry experience
- Must possess IT-related subject matter expertise (SME) and must be recognized as an expert resource by peers and management in the product area of responsibility.
- Must have strong knowledge of HP SD, HP SM, HP OV, HP Application discovery tools
- Must have strong knowledge of HP SM, HP DDM (Mercury MAM), CA Asset Manager/CA Command Center, TOPAZ (HP BAC), EAS-HPSD Automation Tool, IBM XML Bridge, Alarm Point, Mercury Site Scope

Job Objective: HP Service Desk/Service Manager/OV Implementation & Configuration Consultant .

Pls take a look at the JD below and if interested,pls
send your profile in word doc and the following details:
1.Current Company ,Current location:
2.Current CTC :
3.Expected CTC:
4.Notice Period:
5.Contact details:
6.Total experience :
Relevant Experience in HP service Manager:
HP service desk:
Openview HP suite
7.Profile in WORD format:
A)Year of Passout:
B)Aggregate Marks in %:
E)Passport Details:

Duties and Responsibilities:
- Requirements gatering/gap analysis/Scope document
- Create Project Plan & Implement solution Mentoring & Trainig of Team members
- Create High Level Design, Technical Design and work with team to develop the solution
- Customization of a solution based on Contract or Client requirements
- Implementation/Configuration/Customization of HPSD, HPSM and HPOV
- Integration of HPSD/HPSM's ITIL modules with HP CMDB (Incident/Change/Config etc.)
- Integration of HP/Mercury MAM, HPOV and other tools with HP CMDB
- Good understanding of functional/process specifications for Incident,Problem,Change & other ITIL areas
- Good understanding of Knowlege Transfer, Transition & transforamtion activities for new clients
- Able to work with Vendors/Consultants to deliver the set objectives

Critical skills: Excellent written and verbal communications skills (English).
In depth knowledge of HP Technologies ( SD, SM, OV, App discovery, ).
Strong understanding of ITIL based Service Management process.
Integration of various tools with HP CMDB.Global perspective is required.
- Knowledge of CA Asset Manager (plus)

* * Be able to -
- Configure the Service Desk modules in the existing Service Desk implementation
- Conduct sessions to understand the current process and define the configuration that will be implemented
- Configure Service Desk to mirror the client defined ITIL processes
- Import the necessary Configuration Items (CIs) into the CMDB to support the processes/requirements
- Configure the supporting views (reports) based on client requirements and Best Practices
- Engage the staff at client in the implementation to provide the necessary knowledge transfer
- Provide documentation as necessary to support the implemented configuration

Organizational consideration: The position requires strong interpersonal skills,
relationship-building and interacting with team which may be in a remote
working relationship, effective team player, assertiveness, strong analytical skills,
excellent problem solving skills, strong customer orientation,
and confidence when engaging with vendors, management and peer groups.

Desired skills: Strong knowledge of the HP Service Management Products (CMDB, SD, SM & OV) products.
Knowledge of HP CMDB & scripting experience

Thanks & regards,
Cosmic Consultants
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