Joined: Mar 10, 2008 Posts: 403 Location: Sunderland
Posted: Mon Mar 09, 2009 7:07 pm Post subject:
****Nervously looks around for UKVIKING****
I'm not sure what it is that you're asking. Are you after a precis of Availability Management?? Are you asking whether its all about the tools? Its not, although the v3 books (which go out of their way to sell ITSM products) might tell you it is.
If I take one thing from Availability Management it is the excellent techniques for troubleshooting.
Joined: Sep 16, 2006 Posts: 3596 Location: London, UK
Posted: Mon Mar 09, 2009 7:20 pm Post subject:
.....tiptoeing into the room so as not to surprise BorisBear....
Availabilty management is the process/procedures etc
for determining how up a item is and how to calculate manage and improve the up time of an it item _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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