Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: ASRExinedy
New Today: 19
New Yesterday: 58
Overall: 146177

People Online:
Visitors: 46
Members: 1
Total: 47 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Help wanted - Change Manager SF Bay area
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Help wanted - Change Manager SF Bay area

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Jobs
View previous topic :: View next topic  
Author Message
robpco
Newbie
Newbie


Joined: Apr 22, 2008
Posts: 3

PostPosted: Thu Mar 19, 2009 1:13 pm    Post subject: Help wanted - Change Manager SF Bay area Reply with quote

We are looking for a change manager/incident manager for a client in the SF Bay area with the following qualifications:

* Must have personally created ITIL processes and procedures for an Enterprise organization of 1000 to 15,000 employees

* Understands the benefits of ITIL and can develop ROI analysis.

* A strong advocate for ITIL processes and procedures who is able to successfully interact with all parts of the organization by leveraging outstanding communications skills.

* Experience conducting root cause analysis, then formulating and implementing process improvements to increase system stability.

* Experience implementing and facilitating process improvements and motivating individuals to work together to achieve a common goal

* Demonstrated ability to produce tangible results with very little direction.

Requirements:

* Will organize and participate in Incident and Change Management meetings.

* Participate in and orchestrate Incident Response calls.

* Will create a service catalog that it is consistent with the ITIL methodology and work with management to champion organizational adoption.

* A team player with exceptional communications skills

* 30% of this individuals time will be running Incident/ Change Management. 40% develop and track metrics and data collection. 30% setting strategic vision and being the voice of ITIL.

* Ability to define KPI’s and Metrics in order to support recommended improvements.

* This will be a hands on position, reporting into the client manager.

please email robpco@gmail.com if interested.
Back to top
View user's profile
MBU
Senior Itiler


Joined: Dec 18, 2008
Posts: 70

PostPosted: Thu Mar 19, 2009 6:28 pm    Post subject: Reply with quote

I wonder if this is feasible ...
1 dedicated person whith 2 important roles in such a hugh environment ...
And why "conducting root cause analysis" ??? Isn't that more the goal of a different process???

Good luck ...
_________________
Michael B.

"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799)
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Thu Mar 19, 2009 6:31 pm    Post subject: Reply with quote

Actually that is way too many roles in one

Incident manager
problem manager (RCA)
change manager

also service deliver roles as well
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
gramsay
Newbie
Newbie


Joined: Jan 05, 2007
Posts: 16

PostPosted: Fri Mar 20, 2009 12:03 am    Post subject: Reply with quote

And all that with very little direction. At least everyone will know who to blame.
Back to top
View user's profile
asrilrm
Senior Itiler


Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Fri Mar 20, 2009 1:26 am    Post subject: Reply with quote

Yep. The Change Manager who is capable of doing Incident Management, Problem Management, Service Level Management.
And reporting to the client manager Shocked
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Fri Mar 20, 2009 2:35 am    Post subject: Reply with quote

and the role is hands on.

I feel sorry if the ticket system is manual
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Jobs All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops © 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.