Please advise

[Mathi]

Hi All,
I have taken up the ITIL Foundation certification.
Please advise me on further career persual.

Regards,
Mathi

[Diarmid]

Mathi,

that kind of depends on your experience, skills, aptitudes and capabilities - and opportunities. I would have thought that when you were learning the ITIL stuff it would have occurred to you that it is about IT Service Management and that it might be useful in developing your understanding of that subject and therefore progressing a career in that area.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[Mathi]

I am working as an assistant manager(Training team) for an international BPO.So I was not sure how far I will be able to materialise thw certification.What kind of specialisation will suit my current profile?I would not like to start from the scratch as all my previous experiance and the designation might go in vain.

[Diarmid]

Mathi,

I'm at a loss here. A certificate like ITIL foundation does not enhance career prospects. What it does is remove obstacles in certain directions (especially IT service management roles) where employers are saying that it is a desirable or mandatory requirement for job applicants.

The knowledge (as distinct from the qualification) gained in pursuing the certificate would slightly enhance someone's understanding of IT service Management best practice if the person was relatively inexperienced in that area and this could lead to improving that person's contribution to IT service management activities in their work and could enable them to present a more confident understanding of this in, for example, interviews.

But that is as far as it goes. Your career development is much more tied to your experience and ability etc. (as I said in my first response).

If IT service management would be an entirely new direction for you, then you need much more than ITIL foundation certificate to make a start. It's not exactly like taking a law degree and then being able to be a lawyer. It is a very superficial theoretical overview of some aspects of IT service delivery.

It is cart before horse to take that certificate without already being involved in IT services or at the very least having a plan to get there.

I don't understand why that is not obvious to you if you are working professionally in a managerial role, not to mention being in a training environment.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[mnsmith]

Mathi

Passing the ITIl foundation exam is very similar to passing your English GCSE exam (school leavers exam in UK). It very useful to have, as it proves a level of competance to potential employers, but it does very little to narrow down your career options.

Sorry I can't be of any more help.

Mick Smith
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Mick Smith
Change, Configuration and Release Manager