Axios Systems software

[BigD]

We are trying to evaluate an ITIL certified help desk solution from Axios Systems called Assyst. They have a lot of users in Europe, but we are interested in speaking with some users in North America. Anyone have any experience with this firm in the US/Canada?

[ElaineL]

We are also evaluating Axios. I believe there are a few users here in the States. I will check with our team to see if they have a list.

[Ntippets]

We're just looking into Axios. Let me know what you guys thought of them.

[satman]

We too are trying to evaluate here in Australia - we are close - saw the demo etc yeah it was everything we need. What we liked is you pay once and for ALL modules.

[NatalieS]

We too evaluated assyst as well as HP, Peregrine & BMC Remedy. We did choose Axios. As you said it was clear that there was 1 fixed cost for the whole solution, implementation & future upgrades.

We would be interesed in speaking with anyone who has used assyst for complex change management with timezones

[Jamie]

Yeah we have recently launched a service improvement plan which includes significant overhall of th way in which we control changes within our infrastructure. We use assyst to manage and control the workflow & process mgt.

As I understand it assyst can handle the processes being as complex or as simple as requirements dictate.