Joined: Mar 04, 2008 Posts: 1893 Location: Helensburgh
Posted: Wed Apr 15, 2009 9:05 pm Post subject:
look in the sub-forum "The ITIL Open Guide" for starters.
Ask your manager for next. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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