ITIL Business Systems Analysts for Dallas, TX

[Kim1098]

Client in the N. Dallas area is looking for a strong On-Site Business Systems Analysts with specific experience in the ITIL and ITSM area. Service-Now software/platform that will be working with is a suite of products that is based on the following technologies: SOA, Web 2.0 structure, .Net and JavaScript. Will work strictly in the BSA role doing the normal BSA activities focusing on the IT Service Delivery Processes and supporting the tools.

Experience must have is hands-on ITIL experience and prefer that have ITIL Foundation Certification. Service Delivery Modules focus will include: Incident Mgmt, Problem Mgmt, Change Mgmt and Configuration Mgmt. Duties will include the Business Process and Systems Analysis, Requirements Gathering, Requirements Assessment, Mapping of Processes to existing system, Gap Analysis as well as integration to existing technologies. (Existing technologies to be integrated with include: WebMethods, Reporting and Amdocs).


Standard BSA requirements.
Rqts gathering, facilitation, coordination, Mapping disparate systems to work together, heavy SDLC........Must be presentable enough to work with external paying clients

Please send resumes to kim@insourcegroup.com