Posted: Tue May 12, 2009 3:28 am Post subject: ITIL Business Systems Analysts for Dallas, TX
Experience must have is hands-on ITIL experience and prefer that have ITIL Foundation Certification. Service Delivery Modules focus will include: Incident Mgmt, Problem Mgmt, Change Mgmt and Configuration Mgmt. Duties will include the Business Process and Systems Analysis, Requirements Gathering, Requirements Assessment, Mapping of Processes to existing system, Gap Analysis as well as integration to existing technologies. (Existing technologies to be integrated with include: WebMethods, Reporting and Amdocs).
Standard BSA requirements.
Rqts gathering, facilitation, coordination, Mapping disparate systems to work together, heavy SDLC........Must be presentable enough to work with external paying clients
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