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Posted: Tue May 12, 2009 3:36 am Post subject: Some advice for a junior
Hello everyone,
I am relatively new to the ITIL world but have already gotten a general view of what it is. I was working for a consulting firm that specialized in ITIL implementations (on paper). After about half a year of "consulting" for them, I came to realize that they were simply using me as a tool to charge their client for time. That being said, I left them since I actually wanted to learn the proper approach to ITIL implementations.
And so I purchased an online V2 foundation course (because 6 months working for them wasn't enough to push me through one of the courses they offered regularily), passed my exam, registered with itSMF, registered myself so I can work as an independant and started getting in touch of the few contacts I had made during those 6 months, no results yet, just a bunch of "I might have something in a couple of weeks". Those couple of weeks came and went...
Today I am still unemployed and looking for work, finding it rather hard to get anything due to my lack of experience (I was in university before starting for the consulting firm).
I guess my question is, what do I do now? I've been sending applications for non-ITIL related positions, but my technical skills are not at the level required by today's market... Any advice would be greatly appreciated (and if anyone feels that they could use, I said USE, not abuse a junior I'm willing to relocate, at least for a few months.)
Joined: May 25, 2008 Posts: 413 Location: Sydney, Australia
Posted: Tue May 12, 2009 2:53 pm Post subject:
Welcome Alexd
this is imho only; others may have a diferent take.
Think of the path to ITIL certification as learning a language. The Foundations course teaches you the words. Further along the path, you will learn the grammar, and how to read write and speak with increasing complexity.
Naturally you will not become fluent just by attending classes, you have to go out and engage others in conversation.
Does this metaphor work for you? _________________ DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)
"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
Joined: Sep 16, 2006 Posts: 3110 Location: London, UK
Posted: Tue May 12, 2009 4:42 pm Post subject:
Alexd
Congratulation on getting the FOundation exam. like Dy beach has said, it is merely a first step
here is my sugestion
look for roles like service desk or helpdesk / call centre bodies
no real experience is necessary - for the first rung on the ladder
emphasis to the recruiter/hire person/ that you understand the concepts of Service management, itil and the role that the service desk has to offer and you think your addition to the company would benefit
this may mean shift work - ugly hours, ugly days - take it
When you get hired / not if
do the job that they want you to do.. listen learn how reality and book concepts differ
take the position education 's and
idiot calls
idiot users / results -
repeatign call
escalation practices and constraints - the pesky thing called time
learn how the concepts work or not
do this role for a year or two -- gett ing internal skills / learning
try for senior helpdesk -
you may find you hate IT - but love service management - customer facing stuff
learn etc
the foundation certification is not - the key to get a job
it is a notice that you are learning somehting that is usefull _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Tue May 12, 2009 7:00 pm Post subject:
Alexd,
put your email in your profile so that people can let you know if they hear of anything (hint hint everybody) and get behind me in the queue. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Joined: May 25, 2008 Posts: 413 Location: Sydney, Australia
Posted: Tue May 12, 2009 8:28 pm Post subject:
a recruiter called me today about a job in Canberra with a big 3 outsourcer _________________ DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)
"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
Congratulation on getting the FOundation exam. like Dy beach has said, it is merely a first step
here is my sugestion
look for roles like service desk or helpdesk / call centre bodies
no real experience is necessary - for the first rung on the ladder
emphasis to the recruiter/hire person/ that you understand the concepts of Service management, itil and the role that the service desk has to offer and you think your addition to the company would benefit
this may mean shift work - ugly hours, ugly days - take it
When you get hired / not if
do the job that they want you to do.. listen learn how reality and book concepts differ
take the position education 's and
idiot calls
idiot users / results -
repeatign call
escalation practices and constraints - the pesky thing called time
learn how the concepts work or not
do this role for a year or two -- gett ing internal skills / learning
try for senior helpdesk -
you may find you hate IT - but love service management - customer facing stuff
learn etc
the foundation certification is not - the key to get a job
it is a notice that you are learning somehting that is usefull
That is outstanding advice UKV. Sincere and pragmatic.
All I would add for that is for Alexd to volunteer to help out on any projects, join any improvement groups and also challenge the status quo (get hold of the Continuous Service Improvement book and try to find some ways to improve service/reduce costs). Get a hold of any historical data, find some themes and try to come up with some ideas for improvement.
If you want to fast-track to more responsibility you need to take some educated risks, be proactive etc etc.
Be careful who you pitch your ideas to - find a mentor inside or outside your company (a senior person above middle management who has "made it"). Schedule a monthly catch-up with them. You'd be surprised what you can learn quickly.
Learn how to communicate in business language to senior people. Google "speaking to the big dogs" to see what I mean.
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a junior I'm willing to relocate, at least for a few months.)
