The Challenges of Implementing ITIL - survey

[perthit]

Hi All

I am an IT manager for a computer science dept. in a University in Perth, Australia and I am doing my honours research in the difficulties and challenges of implementing ITIL. If anyone has had a go at implementing ITIL I would really appreciate you filling out my online survey. I promise you there is no strings attached and the research will be used for the good of world.

staffhome.scis.ecu.edu.au/~jngray

It is completely anonymous (no names or organisations used) so gripe and grown all you want. I personally had my own challenges hence the interest in this area.

All feedback good and bad welcome.

Thanks in advance
Jason Gray

[Guest]

Sorry about that folks. Trying out a ~ thingo on IIS which apache has automagically and the service failed. The survey wasn't down but the page to get you there was.

Would appreciate those that want to provide input to try again.

for the intro
//staff.scis.ecu.edu.au/~jngray

for the survey
//survey.scis.ecu.edu.au/Lists/ITIL Survey/NewForm.aspx

Yes I know my availability has been tarnished because my RTS was to slow and my SLA has been breached.

[RandyASteinberg]

If you are still looking for help, feel free to contact me at:

RandyASteinberg@aol.com

I've had several "go"s...