ITIL Service Manager v2 Course - Manchester W/c 22nd June

SwissTony

Anyone else attending the Remarc course begining on the 22nd June in Manchester??

Looking for a drinking partner first, and someone to discuss the course with secondary.....

SwissTony · Posted: Mon Jun 29, 2009 6:54 pm Post subject:

First week (Service Support) complete......not as complex as I initially thought, as with only 1 day per process there is not the time to dig in too deeply, however, really enjoyable course.

Service Delivery next week.....with the exam early August.

SwissTony · Posted: Sat Jul 11, 2009 9:35 pm Post subject:

Second week complete.....& it's always a bad idea to be cocky. Have reached saturation point this week with Service Delivery, looking forward to a weekend without any ITIL terms.

Still been a great week, and I've learnt more than I imagined, with good practical ideas I'll be trying to implement when I return. Just got a sore head......several beers and 48 hour break will do the job.

DYbeach · Posted: Mon Jul 13, 2009 9:57 am Post subject:

you will be living and breathing the stuff (ITIL that is, alcohol comes later) until the exam.
Good luck. I have not gone there, but I reckon everyone who takes it on and passes truly deserves it.
My Uni is maybe looking at running an IT Masters degree leading to ITIL expert. Now that would be good. If they could be organised enough. ITIL Expert plus a masters degree
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell

SwissTony · Posted: Wed Jul 15, 2009 3:52 am Post subject:

Living & breathing indeed....currently in Prague assisting with an ISO9k, ISO20k, & ISO27k implementation. Though the decent ales out here assist in winding out of it in the evening.

Looked into doing a MBA, then walked away when I saw the cost for the valued courses.

Sounds like you're Uni could be onto something there, depending on how they formatted the course.

aucade · Senior Itiler Joined: Dec 16, 2008 Posts: 50

@swisstony

If your interested in an MBA in service management, then check out the ISS Business School Hamburg (www.iss-hamburg.de).
_________________
ITIL Expert (APMG)
ISO/IEC 20000 Consultant/Manager (TÜV/EXIN)
PRINCE2 Practitioner (APMG)
COBIT Practitioner (ISACA)

SwissTony · Posted: Tue Jul 21, 2009 9:24 pm Post subject:

aucade - thanks for the info.

As a heads up no links are allowed on the forum, although you can still suggest a page with the use of 'dot' in the right place.

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SwissTony · Posted: Fri Jul 31, 2009 11:21 pm Post subject:

Sat here studying ahead of the exams on Monday & Tuesday.

Any last bits of advice / hints from those that have past.....

Goals - inputs - outputs, benefits - problems, CSFs - KPIs, process diagrams all pretty much ingrained now.

Gonna be doing a few more mock questions over the weekend, reading again through the case study.

aucade · Senior Itiler Joined: Dec 16, 2008 Posts: 50

Which exam are you doing?

SwissTony · Posted: Sun Aug 02, 2009 9:54 pm Post subject:

The hint's in the title of the thread Wink

aucade · Senior Itiler Joined: Dec 16, 2008 Posts: 50

It helps when you can read. Embarassed

Sorry I cant help with v2.

UKVIKING · Posted: Mon Aug 03, 2009 5:12 pm Post subject:

S/T

I have a few words for you. Take today off. Dont think or breathe ITIL for one day. Rest your hand and relax

Tomorrow do a lastminute review

good luck
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

SwissTony · Posted: Tue Aug 04, 2009 2:29 am Post subject:

Cheers UKV....

First one down.....was happy with my knowledge for the questions, however, the time constraint was a killer.......obviously so was the writing. I took the methodology of where a certain number of ideas were required giving 70% of the required number so that I could answer all questions and go back, but in the end didn't have the time to go back to answer them. Gutted about that.

What is the reason for it being written? Surely everyone taking the exam, being IT bods, would prefer to answer on a PC?

Moan, moan, grumble, grumble........quick break then study up for tomorrow.

Mmmmmm Cost models & Finance.

SwissTony · Posted: Thu Aug 06, 2009 1:33 am Post subject:

All done, found Service Delivery slightly trickier as this was my first introduction to the Financial Mgmt for IT process & ended up spending too much time there.

But all done, the course was worth every penny.....including the physiotherapy I'm gonna need from writing for 2x 3hours Wink

Apologies to any examiners there are on here as my writing after 2 hours was not the best.

2 months to go for results.

Very Happy

SwissTony · Posted: Tue Sep 15, 2009 6:47 pm Post subject:

Result came through yesterday & I am now an official member of the Service Managers gang. Very Happy

V3 Bridge next........


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