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ITIL :: View topic - Next step?
ITIL_Thee Newbie Joined: Jun 29, 2009 Posts: 3 Location: N. Yorks
Posted: Wed Jul 01, 2009 2:46 am Post subject: Next step?
looking for a little advice. I have a few years experience of change, incident and problem management mainly in an analyst capacity as well as passing the Support and Restore Practitioner Exam.
Any advice what sort of role I should be aiming for next? I enjoy incident and problem more than change management so I'd prefer something related to those 2.
What's the next step? I'm not sure what sort of jobs I should be looking for next, or even if they'd come under IT or general management type roles!!!
Thanks in advance,
thechosenone69 Senior Itiler Joined: Jun 06, 2007 Posts: 268
Posted: Wed Jul 01, 2009 10:45 pm Post subject:
First of all please define what is your few years of experience
If you are looking for a more senior level: it can be any thing like : Service Desk Manager, Problem Manager, Change/Configuration manager etc. But with current climate it will be hard to get to those positions without 5-7+ years of experience plus other requirements as well.
BorisBear Senior Itiler Joined: Mar 10, 2008 Posts: 403 Location: Sunderland
Posted: Thu Jul 02, 2009 12:26 am Post subject:
So if you want a more holistic view then perhaps Service Level Management would be a natural progression.
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