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ITIL :: View topic - SLA's in TSRM (aka Maximo)
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SLA's in TSRM (aka Maximo)

 
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Maykov
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Joined: Mar 27, 2009
Posts: 6

PostPosted: Sat Aug 22, 2009 1:49 am    Post subject: SLA's in TSRM (aka Maximo) Reply with quote

Is anyone using the SLA feature in TSRM (aka Maximo). We're currently analyzing this for use, but IBM can't seem to supply us with any corps using the feature.

Specifically, we're looking at tying the SLA to asset records (asset records defining the system, application or service), so we cna get the availability reports.

Any insights are appreciated.

Thanks,
Thomas
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Sat Aug 22, 2009 2:10 am    Post subject: Reply with quote

Thomas

Where is the phrase ITIL Community or ITIL Service Delivery is

Tool Support written

This site is for discussing ITIL and the only thing about tools that are discussed is how to choose a bad one or a good one

Seek a forum dediciated to the tool in question
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Maykov
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PostPosted: Sat Aug 22, 2009 3:49 am    Post subject: Reply with quote

Okay, thanks for pointing this out, I re-posted in Misc.

Thomas
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