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ITIL :: View topic - Problem Control & Error Control
In essence, Problem Control is the investigation phase, aiming to turn the 'unknown' (Problems) into 'knowns' (Known Errors). Error Control then is the resolution phase, aiming to turn Known Errors into implemented solutions (when justified). That is in a nutshell what it boils down to. _________________ Manager of Problem Management
Fortune 100 Company
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Joined: Nov 01, 2004 Posts: 81 Location: Sask, Canada
Posted: Sat Aug 08, 2009 6:02 am Post subject:
Marcel wrote:
In essence, Problem Control is the investigation phase, aiming to turn the 'unknown' (Problems) into 'knowns' (Known Errors). Error Control then is the resolution phase, aiming to turn Known Errors into implemented solutions (when justified). That is in a nutshell what it boils down to.
Good answer! me like
/Sharon _________________ In theory, there is no difference between theory and practice.
In practice, there is!
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