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ITIL :: View topic - What is the difference between an Issue and a Known Error?
luvhaleiwa Newbie Joined: Jul 28, 2009 Posts: 1
Posted: Wed Jul 29, 2009 1:58 am Post subject: What is the difference between an Issue and a Known Error?
What is the difference between an Issue and a Known Error? They seem to me to be one in the same.
SwissTony Senior Itiler Joined: Feb 26, 2009 Posts: 118 Location: Geneva
Posted: Wed Jul 29, 2009 2:27 am Post subject:
An Issue - As far as I know this is not an ITIL term, but would guess it to be referring to an incident or problem.
A Known Error - An incident or problem for which the root cause is known and a temporary work-around or permanent fix is known.
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3477 Location: London, UK
Posted: Wed Jul 29, 2009 3:10 am Post subject:
To follow up on S/T
An issue is a release of a periodical like a magazine or a comic. Issue No 7 date 17 July 2009
An issue may be a verbal remark made by some one trying to say something
Hmmm.. I think there is an issue with microsoft exchange.
I think I have issues with drinking beer and laughing at the same time
The proper terminology for the first is Incident
The definition is when the service is not performing as it should, then an incident is raised to let you know that _________________ John Hardesty
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