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ITIL :: View topic - Problem Control & Error Control
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Problem Control & Error Control

 
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SwissTony
Senior Itiler


Joined: Feb 26, 2009
Posts: 118
Location: Geneva

PostPosted: Mon Aug 03, 2009 3:39 am    Post subject: Problem Control & Error Control Reply with quote

Currently having a mental block.....

what is the difference between Problem Control & Error Control?

Not an exam question....my studies ahead of the Service Mgr's exam tomorrow.

Cheers in advance.
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mnsmith
Senior Itiler


Joined: Mar 31, 2008
Posts: 109
Location: North West England

PostPosted: Mon Aug 03, 2009 9:35 pm    Post subject: Reply with quote

Problem Control is the process of managing problems. Error Control comes after Problem Control and is the process of managing known errors.

Hope that helps

Mick
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Mick Smith
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SwissTony
Senior Itiler


Joined: Feb 26, 2009
Posts: 118
Location: Geneva

PostPosted: Tue Aug 04, 2009 2:30 am    Post subject: Reply with quote

Cheers, was a mental block, & with a few hours kip my brain returned to normal service.
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Marcel
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Joined: Sep 21, 2006
Posts: 63
Location: USA

PostPosted: Thu Aug 06, 2009 11:12 am    Post subject: Reply with quote

In essence, Problem Control is the investigation phase, aiming to turn the 'unknown' (Problems) into 'knowns' (Known Errors). Error Control then is the resolution phase, aiming to turn Known Errors into implemented solutions (when justified). That is in a nutshell what it boils down to.
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eisbergsk
Senior Itiler


Joined: Nov 01, 2004
Posts: 81
Location: Sask, Canada

PostPosted: Sat Aug 08, 2009 6:02 am    Post subject: Reply with quote

Marcel wrote:
In essence, Problem Control is the investigation phase, aiming to turn the 'unknown' (Problems) into 'knowns' (Known Errors). Error Control then is the resolution phase, aiming to turn Known Errors into implemented solutions (when justified). That is in a nutshell what it boils down to.

Good answer! me like Smile
/Sharon
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In theory, there is no difference between theory and practice.
In practice, there is!
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