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ITIL :: View topic - Change Visibility
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Change Visibility

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Joined: Jul 25, 2008
Posts: 6

PostPosted: Tue Aug 11, 2009 8:25 pm    Post subject: Change Visibility Reply with quote


I am currently in the process of rolling out change management across mutiple services departments. I have setup a Technical CAB to discuss and authorise high impact/risk changes. However not all staff attend this CAB and staff do not get visibility of lower impact/risk changes which may affect their service department. The FSOC produced is again only for high impact/risk changes.

My questions is how do other give each area visibiltiy of changes which have been scheduled withough over bearing staff with information they dont need?

Any help regarding change visibility to staff would be appreciated.

many thanks

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Senior Itiler

Joined: Feb 26, 2009
Posts: 118
Location: Geneva

PostPosted: Tue Aug 11, 2009 10:08 pm    Post subject: Reply with quote

Hi Richard,

If the tool you use has the criteria to define which area / service / department is impacted & you run your FSC report from here, then you could possibly include criteria for the FSC & distribute to the relevant area.

While Change Mgmt maintains the overview, and individual areas are aware of changes impacting them. Then if the CAB agenda is sent out ahead of the CAB, those who need to attend will know from the agenda.

My 2pence. Smile
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