ITIL foundation

dvadlamoodi · Newbie Joined: Aug 25, 2009 Posts: 4

1. Would like to know about ITIL courses?
2. Do I have to start with ITIL foundation and then other courses?
3. What would it need to complete ITIL certified?
4. Who would need ITIL certification, is that Software development folks or Infrastructure folks?

Please clarify

Diarmid · Posted: Tue Aug 25, 2009 7:06 pm Post subject:

dvadlamoodi,

Why do you want to know about courses before you know what ITIL is?

For the record, ITIL is a body of good practice (derived from experience and underpinned with deep understanding) in the performance of IT Service Management.

Simple forum and web searches will lead to that information as well as a considerable body of information about training.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

dvadlamoodi · Newbie Joined: Aug 25, 2009 Posts: 4

Thank you.

I am currently in Application service management and testing but would like to know ITIL adds any value to my career.

Thank you once again, i will review other topics as well in the forum.

UKVIKING · Posted: Tue Aug 25, 2009 8:15 pm Post subject:

Doign the search first using

things like google or yahoo searching for words like ITIL

even wiki has something

Instead of being lazy and expecting us to answer your initial curiosity., why dont you do the search

you obviously know how to search as you found this site
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

dvadlamoodi · Newbie Joined: Aug 25, 2009 Posts: 4

Mr John
Thanks for your courtesy though it is bit harsh. I will do. I thought this forum would help something instead of being harsh.

UKVIKING · Posted: Tue Aug 25, 2009 9:28 pm Post subject:

dvadlamoodi

Yes it was harsh. so what

Yes we do help but we also expect someone who is interested in ITIL to do more than come to the site and ask us to do what they could do them selves.

We expect people do their part and then come to us

If you are interested in a subject - ITIL, particle physics, US war of Northern Agression (1861 - 65), you usually either go to a library, book store or the internet to search for things. This means you have taken an effort to find out.

Basically what you posted can be synopsized below

Hey.. I am too lazy to use the Internet to find out about ITIL. Instead I found this web site. I want to get certification in ITIL after I find out what ITIL is. Can some one write the searches, use the search tools and put the answers in front of me because i can not be bothered to it myself
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

itilvs3 · Newbie Joined: Aug 25, 2009 Posts: 2

1. Would like to know about ITIL courses?
A quick search on the web will give you plenty of information on ITIL courses. For ITIL version 3, you start with foundation then can take various modules lifecycle ort capability to build up points which finally make you an ITIL Expert. Key words to search for in google are "ITIL V3 Certification Scheme". This will give you the overview. You will also find a good reference point is if you go to downloads.com and search for 'ITIL STUDY'. It contains quite a lot of reference material.

2. Do I have to start with ITIL foundation and then other courses?
YES

3. What would it need to complete ITIL certified?
An ITIL Expert is good certification.

4. Who would need ITIL certification, is that Software development folks or Infrastructure folks?
EVERYONE, Service management effects all of IT.

DYbeach · Posted: Wed Aug 26, 2009 10:24 am Post subject:

I always thought that the mantra of any self respecting IT person was RTFM. Is this no longer the case in the brave new world?
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell

TomOzITIL_2 · Senior Itiler Joined: May 14, 2009 Posts: 128

Gross speculation but maybe we have a GenY in our midsts who expects fame, fortune and fabulous prizeson a silver platter.

Diarmid · Posted: Wed Aug 26, 2009 7:12 pm Post subject:

RTFM

Read The Fine Manual.

This may be interpreted as: "You have asked a question which would best be answered by consulting the manual (or FAQ, or other help files), a copy of which should be in your possession. The question you have asked is clearly answered in the manual and you are wasting time asking people to read it to you." It's good netiquette to mail this type of answer to another user rather than post it in public messages.

source: an acronym site at Indiana University that can be googled to.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

DYbeach · Posted: Thu Aug 27, 2009 10:07 am Post subject:

DYbeach · Posted: Thu Aug 27, 2009 11:48 am Post subject:

Diarmid was I being rude by telling our esteemed colleague that he should RTFM?
I'm dreadfully sorry
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell

Diarmid · Posted: Thu Aug 27, 2009 7:32 pm Post subject:

thechosenone69 · Senior Itiler Joined: Jun 06, 2007 Posts: 268

I'm glad to hear that "RTFM" is a common term in our life nowdays. It's the spoon feeding age, they don't like to read/work. Can I get a foot massage please?

UKVIKING · Posted: Thu Aug 27, 2009 10:05 pm Post subject:

you can get my foot somewhere.. to quote my father
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter


Create an account	Home · Topics · Downloads · Your Account · Submit News · Top 10


Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.