Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: TNlc
New Today: 29
New Yesterday: 59
Overall: 146188

People Online:
Visitors: 53
Members: 2
Total: 55 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Trend analyse and problem management!
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Trend analyse and problem management!

 
Post new topic   Reply to topic    ITIL Forum Index -> Problem Management
View previous topic :: View next topic  
Author Message
Parajuli
Newbie
Newbie


Joined: Jul 01, 2009
Posts: 3
Location: Denmark

PostPosted: Wed Sep 09, 2009 4:37 pm    Post subject: Trend analyse and problem management! Reply with quote

Hi,

Can you please explan me what is a trend analyse and how can I do trend analyse for open problems.

I am little confuse - where to start!!!!!

/Parajuli
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Wed Sep 09, 2009 6:16 pm    Post subject: Reply with quote

Trend analysis is as follows

Monday - I wake up. I have coffee. I walk down the road drinking my coffee. I trip over the speed bump. I spill my coffee
Tuesday - I wake up. I have coffee. I walk down the road drinking my coffee. I trip over the speed bump. I spill my coffee
Wednesday - I wake up. I have coffee. I walk down the road drinking my coffee. I trip over the speed bump. I spill my coffee
Thursday - I wake up. I have coffee. I walk down the road drinking my coffee. I trip over the speed bump. I spill my coffee
Friday - - I wake up. I have coffee. I walk down the road drinking my coffee. I trip over the speed bump. I spill my coffee

repeat for six month

I know have enough data to determine there is a trend.

What is the trend

What do you think the phrase trend analysis means

separately the words have a distinct meaning
together the individual words' meaning

Trend analysis is used in the stock market, football betting and all sorts of activity

In addition, you can consider statistics as part of trend analysis
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
BorisBear
Senior Itiler


Joined: Mar 10, 2008
Posts: 403
Location: Sunderland

PostPosted: Wed Sep 09, 2009 7:22 pm    Post subject: Reply with quote

UKVIKING wrote:
Trend analysis is as follows

Monday - I wake up. I have coffee. I walk down the road drinking my coffee. I trip over the speed bump. I spill my coffee
Tuesday - I wake up. I have coffee. I walk down the road drinking my coffee. I trip over the speed bump. I spill my coffee
Wednesday - I wake up. I have coffee. I walk down the road drinking my coffee. I trip over the speed bump. I spill my coffee
Thursday - I wake up. I have coffee. I walk down the road drinking my coffee. I trip over the speed bump. I spill my coffee
Friday - - I wake up. I have coffee. I walk down the road drinking my coffee. I trip over the speed bump. I spill my coffee

repeat for six month

I know have enough data to determine there is a trend.

What is the trend

What do you think the phrase trend analysis means

separately the words have a distinct meaning
together the individual words' meaning

Trend analysis is used in the stock market, football betting and all sorts of activity

In addition, you can consider statistics as part of trend analysis



Is it a problem with the Client image?
Back to top
View user's profile
Parajuli
Newbie
Newbie


Joined: Jul 01, 2009
Posts: 3
Location: Denmark

PostPosted: Wed Sep 09, 2009 9:30 pm    Post subject: Reply with quote

So basically it is analysing the data, is it correct?

I.e. If Incident manager create an outlook problem (can’t synchronized mail) – then you look how often users are affected with this issue/problem.
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Wed Sep 09, 2009 10:59 pm    Post subject: Reply with quote

Parajuli

yes, it is

but the hard part is coming up with useful information

like teh statistics

most people suffer injuries with 5 miles of their home.

If you never go home, you should be ok?
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Thu Sep 24, 2009 8:26 pm    Post subject: Reply with quote

To paraphrase John:

The purpose of trend analysis is to help you to anticipate the future. So once you have observed an apparent trend (I mistyped that as trent, but I was not intending a river analogy) it becomes useful to you largely in so far as you can understand the cause(s). This goes well beyond just "analysing the data".

Acting on just the trend data can be expensive.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Problem Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops © 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.