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ITIL :: View topic - ITIL-Tool-Infra 8.0--costs?
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ITIL-Tool-Infra 8.0--costs?

 
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vimprash
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Joined: Jul 13, 2006
Posts: 53

PostPosted: Tue Sep 29, 2009 9:15 pm    Post subject: ITIL-Tool-Infra 8.0--costs? Reply with quote

Hi,

I was just wondering how much InfraEnterprise 8.0 would charge for a following: (rough/approx amount would do good)

--Modules: Problem Management, Change Management, Release Managment

--Integration between Incident and Knowledge management

Trying to find out but unable to find in google. I have posted an enquiry
with the service provider, waiting for them to respond.

Regards,
Vimal Prashanth
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MBU
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Joined: Dec 18, 2008
Posts: 70

PostPosted: Tue Sep 29, 2009 9:58 pm    Post subject: Reply with quote

Sounds like twitter Rolling Eyes
Enjoy waiting, please don't post the price here, thx.
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Michael B.

"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799)
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3314
Location: London, UK

PostPosted: Tue Sep 29, 2009 11:29 pm    Post subject: Reply with quote

How much can you afford to spend

then add 10% for the sales commission, 17.5 % VAT, 7 1/8 % for other tax, and 11 % for taxing this forum
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Wed Sep 30, 2009 12:22 am    Post subject: Reply with quote

Hi Vimprash

Just be patient

Infra are based in Australia, and so may not have seen your request yet
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Ed
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vimprash
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Joined: Jul 13, 2006
Posts: 53

PostPosted: Wed Sep 30, 2009 4:15 pm    Post subject: Reply with quote

Very Happy Very less tax.....

Just to update, i posted this in miscellaneous section of our forum to gather some input on cost front (again i am telling i am look for rough amount).

I have raised queries some days back with Infra. Let me wait or try again... thanks a lot.
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Wed Sep 30, 2009 4:21 pm    Post subject: Reply with quote

Vimprash

I dealt with Infra back in 2005, but was looking for Change and Config Man - Unfortunately I have got rid of the quote they gave me, but I seem to remember it was in the region of 42,000. However, some of the functionality I was looking for was not there.

Hope this helps
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Ed
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vimprash
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Joined: Jul 13, 2006
Posts: 53

PostPosted: Wed Sep 30, 2009 6:44 pm    Post subject: Reply with quote

Thanks a ton Ed for the info!!!
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swansong
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Joined: Nov 14, 2007
Posts: 109

PostPosted: Wed Sep 30, 2009 6:47 pm    Post subject: Reply with quote

Do big suppliers really have a price list for their goods?

I thought suppliers just had a crude guess at how much they thought you could afford, would add a percentage to this, and if this covered their costs, they would send you a quote.

Or is this me just being a cynic?
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Wed Sep 30, 2009 8:15 pm    Post subject: Reply with quote

Hi swansong

I can see why you might think that, but in my experience, they have a tightly controlled pricelist, for example BMC (Remedy etc) have pricelist that goes down to how many processors the boxes run - the more the processors, the more you pay per box etc.
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Ed
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Timo
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Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Thu Oct 01, 2009 5:31 am    Post subject: Reply with quote

Why not call Infra and ask? We have implemented Infra and personally I found it to be a bit pricy for what you get. But that's just me.

Just be aware that Infra is a modular tool so make sure you have very specific list of requirments (functional and non-functional) or you will find out that after you have bought the tool you will have to pay extra for customization of this and that or for some additional support tool.
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vimprash
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Joined: Jul 13, 2006
Posts: 53

PostPosted: Thu Oct 01, 2009 6:45 pm    Post subject: Reply with quote

Thanks Timo. Now we are waiting for the proposal from Infra. Quotes will be there in the proposal, hoping to get the proposal soon.

Thanks again for the hint. I will create a clear functional and non-functional requirements and submit to Infra for them to revert with exact cost.
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MBU
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Joined: Dec 18, 2008
Posts: 70

PostPosted: Fri Oct 02, 2009 12:30 am    Post subject: Reply with quote

My 2ct as tool-independent consultant:
Ask them also for
history and roadmap of the product
similar implementations
customer reference visit in peer group
administratability
... etc.
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Michael B.

"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799)
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vimprash
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Joined: Jul 13, 2006
Posts: 53

PostPosted: Mon Oct 05, 2009 10:56 pm    Post subject: Reply with quote

Thank a lot MBU Very Happy
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