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ITIL :: View topic - Thanks ITIL, Time to say goodbye
Joined: Jan 26, 2010 Posts: 4 Location: Salford, UK
Posted: Wed Jan 27, 2010 12:32 am Post subject: i'm partly in agreement
.."The reason why IT is still a silo depart is communication".
If a company can't maintain a concise employee global address book, its going to struggle with ITIL, business intelligence and business service management.
the simple expression is 'PEOPLE, Process and Technology..
Although i'm going to appear as a newbi, i'm not.. I have pleant of time served as "systems engineer" (microsoft certified) and i discovered ITIL whilst it was still version 2, i certified in V3 (green badger) and i'm a contractor, providing services to large multinational organisations.
I am a great fan of W Edwards Deming.
ITIL has been a hot focus in each organisation i have been in over the last few years.. With each company attempting to create a drive with programs such as:
The Services
Spinniker
Services Excellent
Service Harmony
Cornstone
All sneared at from the techies of the world.. 'Great hoops of Fire' is the polite expression or the general sensus 'bull Sh*t' -
(i disagree but have found it easier to keep quite and look for that ever elusive contract, where business service management is accepted throughout the organisation and a concise cmdb is mantained).
The intranet is normally the first place organisation publish Program details and Program updates. In my current organisation this is the case.
A program update occured in december 09 from my organisations CTO (Chief Technology Officer) and SVP (Senior Vice President)
After reading the update i wanted to contact the CTO offer my support and experience, but with no contact option via the intranet page and alas his details have been ommitted from the corporate gobal address book and the online directory.
So instead of offering help and my expereience i went to learnerstv.com to continue studying Java programming... New aim.. A home based developer Job.
I could continue for hours on this subject.. i have many examples of bad management, wasted effort and waste in general.
As deming said 'reduce waste = reduce cost'
I also like the expression DINK (date is not knowledge).. Populating a CMDB with crap aint going to help.. Half populating a CMDB aint going to help.. One way communications aint going to help.
Joined: Jan 26, 2010 Posts: 4 Location: Salford, UK
Posted: Wed Jan 27, 2010 10:42 pm Post subject:
I do have hope and i'll always be in the game, some what. I've have been involved with an oraganisation that got organised and used the principles of ITIL, COBIT and ISO9000 influences and delievered great service. The program had the support and involvement of the majority and WASN'T planned or implemented by a minority.
There is a UK Government initiative taking place right now, this is across the education sector and its using ITIL principles, 'The ICT Mark'. (review BECTA) Once schools achieve the ICT Mark (aim is all UK schools by 2011), the next step is a program called the Next Generation Learning. If you dig into either of these a little you'll see some amazing stuff.
Another flicker of hope, i have is from experience gained working on contract for a Large Bank. I converted the unconvertable... 12 members from a Wintel Core server team, all now green badges. If i can train those guys and make them see the light.. Anything is possible!
Joined: May 25, 2008 Posts: 403 Location: Sydney, Australia
Posted: Thu Jan 28, 2010 9:10 am Post subject:
It is the nature of our occupation that we will always be pushing wet sh!t up hill.
Rubber gloves, lubricant and a face mask should come as part of a Service Manager's tool kit _________________ DYbeach
ITIL V3 Release, Control & Validation
PMI CAPM (R)
"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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