Posted: Mon Oct 26, 2009 3:39 pm Post subject: Change Management - Failures
I have a question on Change Management. If an organization say a bank has come up with an idea of having ATMs set up across a location and say 10 in number. Once this is implemented and 4 out of 10 fail, what would be the next steps involved in this change?
The fact that four of the ten ATM's failed suggests that the your live environment is not consistent across all locations.
If it was i would expect all the ATM's to work as expected, or all fail.
I would investigate why your live environment differs between locations and then determine whether this change would be best managed as ten seperate changes, one single change, or something in between.
Joined: Oct 07, 2007 Posts: 441 Location: Jakarta, INA
Posted: Fri Nov 20, 2009 2:01 pm Post subject:
Hope it's not too late but I wonder did you deploy 10 ATMs at the same time, assuming that you raised one RFC for all 10?
For me, it would be easier to raise an RFC for deploying 1-2 ATM at a time, monitor stability then proceed with the next 1-2, and so on.
Of course unless it is an urgent deployment.
Anyhow, there are many factors contributing to failure(s): could be the network, could be the comm line, could also be the ATM equipment itself.
Just a discourse.
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