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Posted: Thu Nov 19, 2009 7:38 pm Post subject: CAB
Hi,
I have 2 questions pertaining to Change Management.
1. Can a Change Approver and Change Manager be the same?
2. In a CAB apart from the Change Manager, Approver, Supervisor who else would be a part of it? Would someone say a Configuration CI Manager and anyone else be a part of the CAB as well?
Joined: Mar 31, 2008 Posts: 109 Location: North West England
Posted: Thu Nov 19, 2009 10:36 pm Post subject:
Having read the text books you will already know that the only person required to be a member of a CAB is the change manager. Anybody else can be invited to have their say. Therefore a CI manager could attend to discuss their CI, Fred from accounts could attend to discuss the budget implications, even Barbara who sweeps the floor could be invited, if the change impacts her.
Also, to answer your other point, under my process, the change manager (that's me) has the final approval on all changes, so you could say that I am also a change approver.
Hope that helps _________________ Mick Smith
Change, Configuration and Release Manager
1. Can a Change Approver and Change Manager be the same?
I think you need to ask yourself:-
- What is the purpose / function / decision making responsibility of both roles?
- Based on that you can determine the risks of amalgamating / seperating roles.
Quote:
2. In a CAB apart from the Change Manager, Approver, Supervisor who else would be a part of it? Would someone say a Configuration CI Manager and anyone else be a part of the CAB as well?
- What is the purpose of the CAB? ; What decisions do you want your CAB to make? What business problem is the CAB trying to mitigate or remove?
- Based on that, identify the stakeholders to the CAB, and determine how their role should manifest itself on the deliverables of the CAB - Are they a decision maker, or should they be kept informed?
Joined: Sep 16, 2006 Posts: 3110 Location: London, UK
Posted: Thu Nov 19, 2009 10:56 pm Post subject:
gautambangalore
You may have read a ITIL Book, but did you read the
V3 Service transition
or
V2 Service Support book
Both of these books have a major section in them that talks about Change Managment.
The chapters on CM answer a lot of your questions.
Please note:
There is a difference between learning something by coming here w/o any knowledge and expecting this forum to do training/educating you
and
Reading the material in depth and asking us to clarify a poitn
so far you are trying to do the former rather than the latter
As this is a free forum, you should not be using this as a replacement for getting trained _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Joined: Oct 26, 2007 Posts: 295 Location: Calgary, Canada
Posted: Fri Nov 20, 2009 2:33 am Post subject:
CAB wouldn't normally consist of all same people all the time. The composition of the CAB would depend on the nature (scope) of changes being reviewed. It is a responsibility of the Change Manager (who should be the permanent member of the CAB) to ensure that all the right individuals attend a specific meeting.
Thus, if Barbara's broom is a CI that falls under the influence of Change Management and is being replaced, then Barbara should be invited to the meeting if her approval is required for the new broom. Perhaps it's a vacuum cleaner now, so you have to ensure there is adequate training provided.
Joined: Oct 26, 2007 Posts: 295 Location: Calgary, Canada
Posted: Fri Nov 20, 2009 4:25 am Post subject:
Pretty much what I meant to say John... you are just so much better with words I agree, in most environments, there would be same people attending from different areas.
If you or anyone else as a matter of fact is thinking that I am visiting this forum and posting questions to get trained the I guess you are absoluteky wrong at what you say.
There is a lot of difference between getting things clarified and getting trained. You train someone who has got no knowledge and who has not even read a single page of any ITIL book. As far as I am concerned, I have read the books, am certified and just trying to get few things clarified as I am stepping soon in to a role of a Change Manager.
So feel free to share you thoughts to clarify something unless you think them as a point of clarification.
Joined: Sep 16, 2006 Posts: 3110 Location: London, UK
Posted: Fri Nov 20, 2009 4:57 pm Post subject:
Gautam
From your question about basic concepts of ITIL change managment like the Change Board, Change Approver and the Change Manager, the most obvious conclusion from any one who reads the post is that the person who posted that question has no clue about Change Management
As you have said you are going to be a CM, congratulations and condolances
CM is difficult. Your basic role is to protect the production environment that your CM process centers around from the following types
project teams who have no clue about project planning and think their project is more important than the production envirobment
operational staff - mainly techie types who will make a change in the live environment w/o documentation or permission because they know better and dont want to do the paperwork - because it takes time
You have to be a ass*ole. You have to be as I posted in another definition
a pedantic anal rententive power mad dictator type.
Nothing gets by you w/o the paper work
You need the backing of the 2 or 3 levels of mgmt to do your job, If they overrule you too often (more than 1 in a month./quarter), ten you become powerless
As the CM, i recommend the followng
write the CM policy document
write the CM procedure, process etc
Establish the standards for Emergency,Urgent, Normal and Standard (V2)
you dont have to have 4
you should at least have emergency and non emergency
get all the mgmt involved to agree
then enforce like darth vader or emperor ming
NOTE: you did not say whether you have read the v2 or v3 books i asked _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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I agree, in most environments, there would be same people attending from different areas.
