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ITIL :: View topic - FrontRange ITSM. Heat and Request Tracker?
d3a3 Newbie Joined: Jun 27, 2005 Posts: 1
Posted: Tue Jun 28, 2005 7:29 am Post subject: FrontRange ITSM. Heat and Request Tracker?
We are asking for any info about help desk software from FrontRange Heat, ITSM and an Open source code software called Request Tracker to use since we don't have any actual experience with the any of them.
We are seeking actual users. Thank you.
Posted: Thu Jul 14, 2005 2:19 pm Post subject: ITSM, Heat, etc
How can I help you. We have been Heat users for 10 years and have now moved to the new ITSM product. We are in the implementation and migration phase hoping to go live within the next month.
ITILDo Newbie Joined: Dec 21, 2005 Posts: 1
Posted: Thu Dec 22, 2005 1:11 am Post subject:
Hey there ctipton...I noticed in a couple posts that you were deploying FrontRange's ITSM product. We too are long-time HEAT Call Logging users (10+ years) and are now looking at their new platform.
Is it possible to contact you by phone or e-mail. I'd love to hear about your journey's successes/failures/discoveries.
Rich _________________ Rich Nacinovich, PMP
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