Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: EFairbair
New Today: 18
New Yesterday: 54
Overall: 146231

People Online:
Visitors: 54
Members: 1
Total: 55 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - PPt presenatation
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

PPt presenatation

 
Post new topic   Reply to topic    ITIL Forum Index -> The ITIL Service Desk
View previous topic :: View next topic  
Author Message
Neelam
Newbie
Newbie


Joined: Jan 20, 2010
Posts: 3

PostPosted: Wed Jan 20, 2010 9:03 pm    Post subject: PPt presenatation Reply with quote

hi all,

This is my first post...I have asked to do a ppt presentation and calculate the resource and staffing requirement for a US company. I have done teh calculations but finding it difficult to show in ppt....i m not sure about the flow.

Does someone have any ppt to share which shows this kind of calculations,considerations etc...
Back to top
View user's profile
tomkin
Itiler


Joined: Jun 29, 2009
Posts: 48
Location: London

PostPosted: Wed Jan 20, 2010 9:36 pm    Post subject: Reply with quote

Ukviking has some, he will be able to help you Smile
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Wed Jan 20, 2010 10:51 pm    Post subject: Reply with quote

tomkin

you are just evil

Neelam

the answer is quite simple

number of staff - # in a text box on a page of the powerpoint

that is it

you can put how you calculate the # on the next line in a smaller font
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
swansong
Senior Itiler


Joined: Nov 14, 2007
Posts: 109

PostPosted: Wed Jan 20, 2010 11:39 pm    Post subject: Reply with quote

"but finding it difficult to show in ppt...."

My advice would be to use a reasonable font size, at least quite big, if not big. Don't go for massive, as you will probably only get one character per page.

Secondly, don't use the same colour font as the background to the presentation, as this will hide the detail (regardless of font size).

Use a language which is appropriate to the target audience. (I once gave a presentation in English to a non English speaking audience. And i still got paid.)

Other than that, best of luck, and get in touch if you need any more help[/quote]
Back to top
View user's profile
Neelam
Newbie
Newbie


Joined: Jan 20, 2010
Posts: 3

PostPosted: Fri Jan 22, 2010 4:56 pm    Post subject: Reply with quote

HI all..thanks for all the suggestions.

Thing is i have been given the initial data for resource calculation for a US company and asked to presentation on it ...although they didnt tell me clearly ..where to do presenataion for entire helpdesk function or just show the resourcing part.

I have already calculated the resourcing and staffing ..however since i have not done this kind of presenatation earlier ..need some help with it.

What I would appreciate if someone has any powerpoint which shows the flow of this calculation and things that needs to be highlighted .
Back to top
View user's profile
SwissTony
Senior Itiler


Joined: Feb 26, 2009
Posts: 118
Location: Geneva

PostPosted: Fri Jan 22, 2010 7:02 pm    Post subject: Reply with quote

Hi Neelam....

"...although they didnt tell me clearly..."

Either ask for clarification or use your initiative.


"What I would appreciate if someone has any powerpoint which shows the flow of this calculation and things that needs to be highlighted ."

Doubt anyone will give you a presentation for 2 reasons: the contents will be confidential, surely you should now how to make a presentation. (tell then what you are going to tell them / tell them / tell them what you told them). Add in a few graphics to stop people falling asleep & voila.
Back to top
View user's profile
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Fri Jan 22, 2010 7:45 pm    Post subject: Reply with quote

Swisstony,

you are surely not suggesting decide what to say before you do the slides? That's new to me!
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
SwissTony
Senior Itiler


Joined: Feb 26, 2009
Posts: 118
Location: Geneva

PostPosted: Fri Jan 22, 2010 8:55 pm    Post subject: Reply with quote

No......but now you mention it..........that's genius. Idea
Back to top
View user's profile
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Fri Jan 22, 2010 10:20 pm    Post subject: Reply with quote

Thanks.

I'll put it on my CV.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Neelam
Newbie
Newbie


Joined: Jan 20, 2010
Posts: 3

PostPosted: Sat Jan 23, 2010 12:13 am    Post subject: Reply with quote

well if it too weird i have never done a presentation b4...but i guess this will be my first time ...i wasnt expecting somone to share the exact process ...just a guideline on how to proceed with it .
Back to top
View user's profile
rpmason
Senior Itiler


Joined: May 25, 2007
Posts: 105
Location: USA

PostPosted: Sat Jan 23, 2010 1:29 am    Post subject: Reply with quote

Guidelines? Guidelines? We don't need no steenkeen...

Google "Presentation Zen" or
"Garr Reynolds" "Organization & Preparation Tips"

He's a bit over the top (IMHO) but his principles are solid.
_________________
Ruth Mason
USA
Back to top
View user's profile
DYbeach
Senior Itiler


Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Mon Jan 25, 2010 12:18 pm    Post subject: Reply with quote

Neelam wrote:
well if it too weird i have never done a presentation b4...but i guess this will be my first time ...i wasnt expecting somone to share the exact process ...just a guideline on how to proceed with it .


There's a first time for everyone. Everyone has been a PowerPoint Virgin.

PPT is an MS Office product and as such is not rocket science.

Don't get hung up on the fact that it's PPT. It's just the conduit. Focus on the information you need to deliver.

When it comes to using the product, just remember, if you have too much information in each slide people will get bored. Use the KISS principle. Have questions. Break it up a little
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
Back to top
View user's profile Send e-mail
MBU
Senior Itiler


Joined: Dec 18, 2008
Posts: 70

PostPosted: Mon Jan 25, 2010 10:58 pm    Post subject: Reply with quote

"Call Center Mathematics, A scientific method for understanding and improving contact centers" from Ger Koole, Version of January 26, 2007

Maybe it's a bit off topic, but it's always worth to have a close look at this if you've to calculate a SD.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.