Could someone define RFO?

[AgentJay]

Reason For Outage: Can someone give the definition as per ITIL norm? Thanks

[SwissTony]

it was the butler.

[UKVIKING]

Really Foul Odor

Really F**Ing Out - from the umpire

It is a TLA. A TLA is a TLA.
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[Diarmid]

Norm doesn't live here any more.

Best advice: read the thread "ITIL doesn't matter"
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[UKVIKING]

Norm can be found at the bar every day after it opens

You know this when he comes in and all the people yell

Norm !!!!
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[AgentJay]

Sir UKViking.

Did I offend you by posting this question, Sir? Are you very pissed-off Sir?

[thechosenone69]

You did upset the Viking.. He's on v bad terms with Norm..
_________________
Ali Makahleh
Configuration Management Certificate (Blue Badge)
IT Service Management Certificate (Red Badge)

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.

[UKVIKING]

AgentJay

Yes you did

First you called me sir

I work for a living. So dont call me sir. (ex military)

Second...

pregnant pause

it is the NORM to upset the viking

and the TLA for that is UTV
FDL
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[AgentJay]

You work for living? No old fart!.. U work for sledging! Have u ever respected any1? Act your age. Thanks, Dalin!

Ignoring this Ukf**ING ^^

Anyone else, if you could give a definition on RFO , would be great! Thanks for your time, for the rest.

[SwissTony]

AJ......the reason for the responses to your thread maybe because the answer is on the first page of any google search, let alone in books......and ultimately, and the clincher.......ITIL is there for you to use it how best it can improve your situation. It really doesn't matter what the exact definition is in a book, only what works for you.......unless it's for an exam, then do it yourself.

[Diarmid]

AJ,

read my post again. There is no such thing as an "ITIL norm".

The reason for an outage is the thing that caused it.

Did you read the thread I recommended?

Your question does not make sense except to provide the answer "no"; as per my first sentence above. I.e. no one can "give the definition as per ITIL norm".

What are you trying to find out?

The chances are if you can articulate a meaningful and non-trivial question, UK will make the most useful contribution in the responses. He goes to a lot of effort to give good answers. But his responses to nonsense tend to be... well a reflection of the question.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[UKVIKING]

AJ

Diarmid has it in one

RFO is a TLA. It can stand for what ever the context is for the TLA

RFO in an incident context is reason for outage. As if a outage needs an reason

It can also have other meanings. depending on the context

ITIL is not a standard. It is best practice. you take what you need when you need it. that is all nothing more. it is a guide to IT Service management

so when you ask for ITIL standards or norm for things. there are no such thing

and as a former military. only officers get called sir. when you call enlisted staff 'sir' our first response.. i am a not a sir. i worked for a living.
it is because in the historical sense, officers were usually the gentry in the US and in theUK and in the US military only by an act of congress is some one made an officer and a gentlemen
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[AgentJay]

Now I like u and I really do respect you! Thanks !

Ofcorse, Im aware that there is no standard . however, we still have defined 'incident' and 'change' with a couple of snetences. I was lookin for somthin similiar of that sort.

Anywyas..Thank you for your time guys!

[UKVIKING]

AJ


There is a difference between defining the usage and context of the word

Incident, Change, Release

It helps convey the context of a word

Abbreviations such as RFC, MTTB etc etc do have some contextual meaning and some common ones

There is an old old joke (military) about securing a building

Secure the building

Army - we blow it up
Marines - surround it and have a guard posted to let people in / out
Navy (Air Force) - turn off the lights and lock the doors and windows
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[AgentJay]

LOL