For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Right so I own the policy doc and this thread is an exercise about debating the wisdom of a change to the policy.
Just because we can make it so doesn't mean we should. Just because another company does it one way doesn't mean another company should. This is obvious, I am just looking to share ideas.
No issue tracking online approvals as we have a Service Management application that is efficient at doing so.
Joined: Sep 16, 2006 Posts: 3110 Location: London, UK
Posted: Fri Jan 29, 2010 4:25 am Post subject:
CO
I was trying to explain why I stated the friggin obvious about the policy document which got you in such a twist about the forum and its results
Obviously, you only are interested in us giving you exactly what you want.. and only that
as you posted about the people being resistant to change, I had thought .. maybe you want some opinions / suggestions - even obviously ones to help you come to your own decision.
but hey ... who would have thought that the exchange of information - freely given - would be so anethma to you
next time, please state exactly what information you want in the specific format and what information that you are not interested in seeing in response. Ensure that you provide the context and limitation of the information that is provided by our posts so as to not offend you
this way ... the forum users - myself include - can then ensure that we provide you exactly with what you want _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Fri Jan 29, 2010 9:06 pm Post subject: Re: Online Approval
SubbuA wrote:
Voting approval takes the majorities vote as primary unless and untill the person voting for the minority dicision has a very strong valid point to overrule the majorities call
Halfway through reading this sentence I very nearly opened fire. Nevertheless I think the emphasis is very wrong and voting is a very strange management tool.
I'm not happy with less than consensus for change approval. A dissenter's reason will always be "very strong and valid" until it is discussed and resolved satisfactorily. An approver's approval can be based on it not impacting their area without any positive implication. Arbitration is up to senior management (usually not the change manager unless the issue is about the process). I idealise slightly here, but it cannot be good to go so far as to let people think that a majority vote is okay. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
All times are GMT + 10 Hours Goto page Previous1, 2
Page 2 of 2
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
