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ITIL :: View topic - Please upload Root cause\codes from your PROD env.
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Please upload Root cause\codes from your PROD env.
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IhateUSD
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Joined: Feb 19, 2010
Posts: 8

PostPosted: Sat Feb 20, 2010 3:20 am    Post subject: Please upload Root cause\codes from your PROD env. Reply with quote

Hi all,

Would anyone mind uploading either

1 - extract in xls format of your prod servicedesk [/b] Root Cause\codes.[b] or;
2 - screenshot of your Root Cause codes lists and sub levels.


I need to load all possible root cause avail to get started and do not have time to sit and create them.

Need just the root cause and NOT the oh so mistaken for "Resolution".

their current COTS system Root Causes wont work.

Thanks
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rpmason
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Joined: May 25, 2007
Posts: 105
Location: USA

PostPosted: Sat Feb 20, 2010 4:54 am    Post subject: Reply with quote

Done. I uploaded it to www (dot) ItWouldntWorkInYourSituationAnyway (dot) biz. Good luck.
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Ruth Mason
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat Feb 20, 2010 5:22 am    Post subject: Reply with quote

I keep coming second today.

I was going to say that will get your system in a total mess.

Just for starters:

- what granularity of root causes would suit you?
- Linux, Solaris, MS, other type environments?
- advanced in-house technical expertise or rely on guidance of others?
- LANs, WANs, Cisco?
- financial, HR, engineering, web services, housing management apps?
- bought-in packages, home grown or a mixture?
- savvy users or not?

I'm not even scratching the surface.

You have only one practical way forward: do it yourself. But the good news is you don't have to do it all at once. Until you get a problem and resolve it you will not have any need of a list of root causes and then you will need a list of length 1. Your second problem resolution will (hopefully) extend the list to length 2. Etc.

Perhaps you are unaware that there are an infinite number of possible root causes and therefore it is unlikely that anyone is capable of providing the list; the best they could do (if they have the list) is start to send it, but it would never end.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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IhateUSD
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Joined: Feb 19, 2010
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PostPosted: Sat Feb 20, 2010 5:41 am    Post subject: Reply with quote

rpmason wrote:
Done. I uploaded it to www (dot) ItWouldntWorkInYourSituationAnyway (dot) biz. Good luck.


url keeps coming back invalid. [Admin: URLs are not permitted]
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IhateUSD
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PostPosted: Sat Feb 20, 2010 5:43 am    Post subject: Reply with quote

Diarmid wrote:
I keep coming second today.

I was going to say that will get your system in a total mess.

Just for starters:

- what granularity of root causes would suit you?
- Linux, Solaris, MS, other type environments?
- advanced in-house technical expertise or rely on guidance of others?
- LANs, WANs, Cisco?
- financial, HR, engineering, web services, housing management apps?
- bought-in packages, home grown or a mixture?
- savvy users or not?

I'm not even scratching the surface.

You have only one practical way forward: do it yourself. But the good news is you don't have to do it all at once. Until you get a problem and resolve it you will not have any need of a list of root causes and then you will need a list of length 1. Your second problem resolution will (hopefully) extend the list to length 2. Etc.

Perhaps you are unaware that there are an infinite number of possible root causes and therefore it is unlikely that anyone is capable of providing the list; the best they could do (if they have the list) is start to send it, but it would never end.


Oh I hear you.! Infinite is the word..! Thx for the reply. (Still can't hit that url above though).
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat Feb 20, 2010 5:50 am    Post subject: Reply with quote

IhateUSD wrote:
(Still can't hit that url above though).


PK_, eat your heart out!!!
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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tolman101
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Joined: Sep 26, 2005
Posts: 44
Location: Sweden

PostPosted: Sat Feb 20, 2010 6:00 am    Post subject: Reply with quote

Not the answer that will directly solve your conundrum, but you could try typing the word ITIL into a web search engine, quickly register on at least 7 of the forums returned in the list, post your question, let someone else do all the work for you, copy and paste the results, take all the credit and the substantial pay cheque, and try to use the information (or not) in a way that provides huge business value.
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IhateUSD
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Joined: Feb 19, 2010
Posts: 8

PostPosted: Sat Feb 20, 2010 6:14 am    Post subject: Reply with quote

tolman101 wrote:
Not the answer that will directly solve your conundrum, but you could try typing the word ITIL into a web search engine, quickly register on at least 7 of the forums returned in the list, post your question, let someone else do all the work for you, copy and paste the results, take all the credit and the substantial pay cheque, and try to use the information (or not) in a way that provides huge business value.


Isn't that what i just did.?? I registered W\Itilcommunity.
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Diarmid
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Location: Newcastle-under-Lyme

PostPosted: Sat Feb 20, 2010 6:14 am    Post subject: Reply with quote

tolman101 wrote:
Not the answer that will directly solve your conundrum, but you could try typing the word ITIL into a web search engine...

or

...www (dot) awebsearchengine (dot) biz
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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IhateUSD
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Joined: Feb 19, 2010
Posts: 8

PostPosted: Sat Feb 20, 2010 6:32 am    Post subject: Reply with quote

Diarmid wrote:
tolman101 wrote:
Not the answer that will directly solve your conundrum, but you could try typing the word ITIL into a web search engine...

or

...www (dot) awebsearchengine (dot) biz


[b] I ask you, seriously.... IS THIS SOME KIND OF JOKE.???
BOTH- these posted urls are NON-EXISTENT...

] The webpage "zzzz" cannot be found[/b


And why dont \ cant you post the real URL w\out the " (DOT)" I really would like an explanation to this PLEASE... Thank you..
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Timo
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Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Sat Feb 20, 2010 6:34 am    Post subject: Reply with quote

Oh boy... I knew this was going to be good as soon as I saw the title Smile
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3260
Location: London, UK

PostPosted: Sat Feb 20, 2010 6:41 am    Post subject: Reply with quote

I will provide you all of the root cause codes thatwe use

1D10T - Operator Error
5W5H1T - Software error
HW5H1T- Hardware error
N3T5H17 - Network error
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Change Management is POWER & CONTROL. /....evil laughter
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IhateUSD
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Joined: Feb 19, 2010
Posts: 8

PostPosted: Sat Feb 20, 2010 7:05 am    Post subject: Reply with quote

It's clearly....OBVIOUS..... there are MORONS surfing these forums and posting..

Forum Moderators - Please filter out these jackazz idiots....
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rpmason
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Joined: May 25, 2007
Posts: 105
Location: USA

PostPosted: Sat Feb 20, 2010 7:06 am    Post subject: Reply with quote

USD,

Since you couldn't hit the url, here they are:

1. It's not my fault, it's the user's fault
1.1 It's not my fault, it's Security guy's fault
1.2 It's not my fault, it's the Network guy's fault
1.3 It's not my fault, it's the DBA guy's fault
...
1.99999 I swear it wasn't my fault, your Honor.
... (as Diarmid said, it's infinite)

IhateUSD wrote:
their current COTS system Root Causes wont work.


If those root causes won't work, what are the chances that mine would?
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Ruth Mason
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat Feb 20, 2010 7:08 am    Post subject: Reply with quote

IhateUSD wrote:
And why dont \ cant you post the real URL w\out the " (DOT)" I really would like an explanation to this PLEASE... Thank you..


URLs are banned from sight. If you post a URL correctly formatted, you risk deletion of your post - or worse.

I'm not sure of the status of defective, but correctly formatted, URLs. Perhaps ITIL admin could rule on that?

You'll be okay now though. The big guns have arrived. At least, John is here to help.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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