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ITIL :: View topic - Please upload Root cause\codes from your PROD env.
Joined: Mar 04, 2008 Posts: 1893 Location: Helensburgh
Posted: Sat Feb 20, 2010 5:22 am Post subject:
I keep coming second today.
I was going to say that will get your system in a total mess.
Just for starters:
- what granularity of root causes would suit you?
- Linux, Solaris, MS, other type environments?
- advanced in-house technical expertise or rely on guidance of others?
- LANs, WANs, Cisco?
- financial, HR, engineering, web services, housing management apps?
- bought-in packages, home grown or a mixture?
- savvy users or not?
I'm not even scratching the surface.
You have only one practical way forward: do it yourself. But the good news is you don't have to do it all at once. Until you get a problem and resolve it you will not have any need of a list of root causes and then you will need a list of length 1. Your second problem resolution will (hopefully) extend the list to length 2. Etc.
Perhaps you are unaware that there are an infinite number of possible root causes and therefore it is unlikely that anyone is capable of providing the list; the best they could do (if they have the list) is start to send it, but it would never end. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
I was going to say that will get your system in a total mess.
Just for starters:
- what granularity of root causes would suit you?
- Linux, Solaris, MS, other type environments?
- advanced in-house technical expertise or rely on guidance of others?
- LANs, WANs, Cisco?
- financial, HR, engineering, web services, housing management apps?
- bought-in packages, home grown or a mixture?
- savvy users or not?
I'm not even scratching the surface.
You have only one practical way forward: do it yourself. But the good news is you don't have to do it all at once. Until you get a problem and resolve it you will not have any need of a list of root causes and then you will need a list of length 1. Your second problem resolution will (hopefully) extend the list to length 2. Etc.
Perhaps you are unaware that there are an infinite number of possible root causes and therefore it is unlikely that anyone is capable of providing the list; the best they could do (if they have the list) is start to send it, but it would never end.
Oh I hear you.! Infinite is the word..! Thx for the reply. (Still can't hit that url above though).
Joined: Mar 04, 2008 Posts: 1893 Location: Helensburgh
Posted: Sat Feb 20, 2010 5:50 am Post subject:
IhateUSD wrote:
(Still can't hit that url above though).
PK_, eat your heart out!!! _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Not the answer that will directly solve your conundrum, but you could try typing the word ITIL into a web search engine, quickly register on at least 7 of the forums returned in the list, post your question, let someone else do all the work for you, copy and paste the results, take all the credit and the substantial pay cheque, and try to use the information (or not) in a way that provides huge business value.
Not the answer that will directly solve your conundrum, but you could try typing the word ITIL into a web search engine, quickly register on at least 7 of the forums returned in the list, post your question, let someone else do all the work for you, copy and paste the results, take all the credit and the substantial pay cheque, and try to use the information (or not) in a way that provides huge business value.
Isn't that what i just did.?? I registered W\Itilcommunity.
Joined: Mar 04, 2008 Posts: 1893 Location: Helensburgh
Posted: Sat Feb 20, 2010 6:14 am Post subject:
tolman101 wrote:
Not the answer that will directly solve your conundrum, but you could try typing the word ITIL into a web search engine...
or
...www (dot) awebsearchengine (dot) biz _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
1. It's not my fault, it's the user's fault
1.1 It's not my fault, it's Security guy's fault
1.2 It's not my fault, it's the Network guy's fault
1.3 It's not my fault, it's the DBA guy's fault
...
1.99999 I swear it wasn't my fault, your Honor.
... (as Diarmid said, it's infinite)
IhateUSD wrote:
their current COTS system Root Causes wont work.
If those root causes won't work, what are the chances that mine would? _________________ Ruth Mason
USA
Joined: Mar 04, 2008 Posts: 1893 Location: Helensburgh
Posted: Sat Feb 20, 2010 7:08 am Post subject:
IhateUSD wrote:
And why dont \ cant you post the real URL w\out the " (DOT)" I really would like an explanation to this PLEASE... Thank you..
URLs are banned from sight. If you post a URL correctly formatted, you risk deletion of your post - or worse.
I'm not sure of the status of defective, but correctly formatted, URLs. Perhaps ITIL admin could rule on that?
You'll be okay now though. The big guns have arrived. At least, John is here to help. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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