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The Itil Community Forum: Forums

ITIL :: View topic - Please upload Root cause\codes from your PROD env.
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Please upload Root cause\codes from your PROD env.
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IhateUSD
Newbie
Newbie


Joined: Feb 19, 2010
Posts: 8

PostPosted: Sat Feb 20, 2010 7:16 am    Post subject: Reply with quote

[quote="IhateUSD"]
rpmason wrote:
Done. I uploaded it to www (dot) ItWouldntWorkInYourSituationAnyway (dot) biz. Good luck.


url keeps coming back invalid. [Admin: No links please]

Whats the deal then with this url posted by rpmason.?

IT DOES NOT WORK.... DOES NOT EXIST...
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IhateUSD
Newbie
Newbie


Joined: Feb 19, 2010
Posts: 8

PostPosted: Sat Feb 20, 2010 7:21 am    Post subject: Reply with quote

rpmason wrote:
USD,

Since you couldn't hit the url, here they are:

1. It's not my fault, it's the user's fault
1.1 It's not my fault, it's Security guy's fault
1.2 It's not my fault, it's the Network guy's fault
1.3 It's not my fault, it's the DBA guy's fault
...
1.99999 I swear it wasn't my fault, your Honor.
... (as Diarmid said, it's infinite)

IhateUSD wrote:
their current COTS system Root Causes wont work.


If those root causes won't work, what are the chances that mine would?



YOU.....are a complete MORON and should be BANNED...I asked a
- Lucid
- Professional
- ADULT question

and you reply with a immature response only to antagonize the original poster.

You have ZERO professionalism RMASON....
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat Feb 20, 2010 7:57 am    Post subject: Reply with quote

Dear IhateUSD,

your question suggested to me that you understand very little about IT service management and made me doubt whether you had ever read the ITIL books, never mind studied them.

Ruth, in a humorous way told you that a list would be of no help to you. I then told you that using a list would be bad for you. I even explained some of the reasons why.

Your question may have been lucid, but it was not one a professional in IT service management would normally ask and you did not pay adult attention to the first two or three responders.

Take a deep breath and consider what my post said about how to develop a list. It is the easiest way I know and it is more reliable (and useful) than other methods I can think of.

I'm not even convinced that root causes can make a useful list anywhere. I rather suspect that there is no useful generic pattern to be spotted on most sites. Well perhaps a top level classification such as:

- faults emanating from third party products
- faults emanating from weaknesses in the service management system
- faults emanating from bad luck

But that is not much different from John's list.

Perhaps you should read a few dozen threads here to get to understand our culture and style.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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asrilrm
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Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Sat Feb 20, 2010 5:20 pm    Post subject: Re: Please upload Root cause\codes from your PROD env. Reply with quote

IhateUSD wrote:
Hi all,

Would anyone mind uploading either

1 - extract in xls format of your prod servicedesk [/b] Root Cause\codes.[b] or;
2 - screenshot of your Root Cause codes lists and sub levels.


I know a simple answer will be enough.
My answer would be simply yes, I mind.
But more than that simple reply, I feel quite uncomfortable with what you asked, and with the way you asked.
What you asked might probably be company's property.
Not just about unique environment, but also about hard work that has been spent.
To me. you have shown no respect to those people by asking just like that.
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat Feb 20, 2010 5:34 pm    Post subject: Reply with quote

IhateUSD,

Something has been puzzling me.

Why do you hate the University of South Dakota?
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Sun Feb 21, 2010 3:44 am    Post subject: Reply with quote

IHateUSD

This is not a USENET forum. We do not attack the person at all. We deal with the post.

As for this forum, I can quite positively say that your request to have myself, rpmason and others banned will be ignored

You are the new one in this forum. Myself, rpmason and the others who have posted here as well as read what you posted have been around this forum for a long time as well as IT and IT Service Management

As to your post. in my opinion and with 20+ years experience in IT, your post and subsequent posts are the most stupid and assinine that I have ever seen.

The list of root causes for ASRILRM will be different than Diarmid or my or any other company. In addition, the root causes would be linked to what ever tool the company is using to record

So my advice to you is find another career as you are not capable of being anything more than being usless in IT if the caliber and depthof your knowledge is based on what you posted and your obvious clueless responses to the various sarcastic posts

There is no official list of root causes
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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thechosenone69
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Joined: Jun 06, 2007
Posts: 268

PostPosted: Mon Feb 22, 2010 9:34 pm    Post subject: Reply with quote

Ihateusd,

Additional to what others said, put in mind that companies have confidential stuff. Since you registered with the ITIL community I assume you do have some knowledge of what ITIL is and you know what CIA(confidentialty, Integrity & Availabilty) is.

Let me break what im trying to say with an example: your friend decides to buy new underwears, but he has a very bad taste so he decides to ask you if he can open your personnal drawer to get some idea. How would you feel about that? Would you invite him to ur house with a smile on your face?
_________________
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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DYbeach
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Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Tue Feb 23, 2010 4:43 am    Post subject: Reply with quote

Viking are you sure you aren't creating extra userids to submit these posts?
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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pk_
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Joined: Feb 03, 2010
Posts: 30

PostPosted: Sun Feb 28, 2010 10:53 pm    Post subject: Reply with quote

Diarmid wrote:
IhateUSD wrote:
(Still can't hit that url above though).


PK_, eat your heart out!!!


Sad
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Mar 01, 2010 12:03 am    Post subject: Reply with quote

I was beginning to think you were not paying attention, but I realize from your other posts that you are rather busy; perhaps too busy to bother competing for your self-acclaimed title Smile

There's hope for us all.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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asrilrm
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Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Mon Mar 01, 2010 12:06 pm    Post subject: Reply with quote

pk_,

I guess Diarmid's response was related to this thread
http://www.itilcommunity.com/modules.php?name=Forums&file=viewtopic&p=22207#22207

So let's drop this, keep high the spirit and intention of helping and go on with what's this forum was meant for.

A new week, eyes widely opened, feeling energetic, not drunk, ready to blast off ...

Cheers,
Asril
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Mar 01, 2010 4:49 pm    Post subject: Reply with quote

asrilrm,

forgive my ignorance, but what does "not drunk" mean Evil or Very Mad
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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thechosenone69
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Joined: Jun 06, 2007
Posts: 268

PostPosted: Mon Mar 01, 2010 5:25 pm    Post subject: Reply with quote

*raises hand* sober, sober..
_________________
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Mar 01, 2010 6:26 pm    Post subject: Reply with quote

Does anyone have any experience of this condition?

Is it a good feeling?

Can I get training?

Will it carry weight with employers?

Is it even ITIL?
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Mon Mar 01, 2010 6:45 pm    Post subject: Reply with quote

You can get training in removing sober from your experience
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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