Joined: Sep 16, 2006 Posts: 3347 Location: London, UK
Posted: Tue Mar 16, 2010 10:21 pm Post subject:
Why have lead times ?
Why not ?
If the work is to be scheduled for a future date and not implemented immediately, and the Change Board only meets 1 a week/month quarter, and the agenda is set oh so many days before the CAB meeting, the difference between the submitted date, the CAB agenda date, the CAB date, the approval date and the scheduled date would be considered ...
lead time ?
If however, the work is immediately approved and implemented after the user has raised the request as part of a 'highly reactive' CM process.. then I guess there really is no need for lead time ... now is there _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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