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ITIL :: View topic - User Administration
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User Administration

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PostPosted: Mon May 16, 2005 4:51 pm    Post subject: User Administration Reply with quote

Where does User Administration - by this I mean setting up a new user, updating the access of a user and terminating a user fit into ITIL?
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PostPosted: Tue May 31, 2005 9:53 pm    Post subject: Reply with quote

Creating, updating, terminating an so on are all some changes of the IT environment. So all these tasks must go through the change-process. There shoud also be a service-ower (leader of user-support) who confirmed these changes and if necessarily you have to update the CMDB.
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Joined: May 27, 2005
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Location: Madrid-Spain

PostPosted: Wed Jun 01, 2005 6:00 am    Post subject: Set up a user is an standard change Reply with quote

Set up a user from my point of view should be managed by Change Management but shoud be treated as an standard change. Of course this change should be saved in CMDB
Javier G. Arcal
PhD Engineer by Universidad Politécnica de Madrid
ITIL V3 Accredited Trainer
ITIL Service Manager® Certified by EXIN
ITIL Foundation® Certified by UK ISEB
ITIL Consultant and Trainer
MSN: javierrmad
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Senior Itiler

Joined: Oct 06, 2004
Posts: 77
Location: Bloomington, IL

PostPosted: Sat Jun 25, 2005 5:49 am    Post subject: Reply with quote

Another perspective is to think of this as part of SLM. It would fall under the area of Service Provisioning (providing service to a customer). SLM would utilize Change Management to make the actual updates, but the driving force would be the SLA and the delivery of service.

Just a different viewpoint to the same goal. Smile

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