Joined: Mar 04, 2008 Posts: 1892 Location: Helensburgh
Posted: Sun Mar 07, 2010 1:35 am Post subject:
Service desk strategy has to be subordinate to your service delivery objectives and strategy. That is your primary context and defines your objectives for you. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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