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ITIL :: View topic - Why Lead Times
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Why Lead Times

 
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markhayes
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Joined: Feb 10, 2010
Posts: 9

PostPosted: Tue Mar 16, 2010 8:21 pm    Post subject: Why Lead Times Reply with quote

Just a quick question about Lead Times and why we need them, is it to give the approval process time to work or is there another reason?

Hello everybody :wave:
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Tue Mar 16, 2010 10:21 pm    Post subject: Reply with quote

Why have lead times ?

Why not ?

If the work is to be scheduled for a future date and not implemented immediately, and the Change Board only meets 1 a week/month quarter, and the agenda is set oh so many days before the CAB meeting, the difference between the submitted date, the CAB agenda date, the CAB date, the approval date and the scheduled date would be considered ...

shrug......


lead time ?

If however, the work is immediately approved and implemented after the user has raised the request as part of a 'highly reactive' CM process.. then I guess there really is no need for lead time ... now is there
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Change Management is POWER & CONTROL. /....evil laughter
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